2 News WELCOME


We’re leading the way in property management


W


ELCOME to the latest issue of YourPlace Matters.


YourPlace is one of 377


factoring companies across Scotland, who manage a total of 611,281 properties. In my role as President of the


Property Managers Association Scotland, I’ve been involved in launching a new website called ‘under one roof’. The site will give help and advice to anyone living in a flat. Visit http://underoneroof. scot/ to take a look. My team are always here to help – and you can read all about the many things we can do to help you across the page. Our environmental team is also helping customers to improve the green space in their communities. Read all about how we have worked with a block in the south side of Glasgow on page 4. We’ve also improved our online self-service meaning you can log in and pay a bill, log a repair and request a service at a time that suits you. Find out how to sign up on page 3. We always welcome your


feedback, so please keep emailing, writing and calling us.


Alison McDiarmid, Factoring Services Director, YourPlace Property


Management


Why it’s best to b We’re here to help you lo


A


S THE factor who cares, we try to offer a fresh approach to property management.


Here we explain how our management fee represents good value for money and the range of services we provide.


MAINTAINING YOUR HOME We arrange all essential common


repairs below the consent level when they are reported. Proper maintenance is vital to protect your home and keep it in good order. If a repair over the consent level is needed, we’ll go to great lengths to make sure everyone agrees to the repair and pays their way. We can also arrange, when needed, for payments to be spread. We even offer an internal repairs service to save you having to track down a contractor.


WE’RE HERE 24/7


Our customer service centre is open 24 hours a day, seven days a week to help customers with all their enquiries. You can report repairs,


YourPlace MATTERS


SCOTLAND’S FEEL GOOD FACTOR


CONTACT: Communications Team, YourPlace Property Management, 177 Trongate, Glasgow G1 5HF T: 0141 274 6460 E: talk@your-place.net YourPlace Matters is available to download online at www.your-place.net


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