2 News WELCOME


Your feedback is helping us to improve services


I


’M delighted to tell you that our customer satisfaction levels have reached 70% for some of our customers, while for others we recognise that there is still a lot to do. There is now a better understanding of what factoring is and what we can help you with as a homeowner. But there are still areas we need to improve and your valuable feedback will help us to do that. You can read the highlights of the results on page 7. Of course satisfaction isn’t all that we are about. We’re committed to offering jobs and training opportunities to young people in our communities and you can read about the latest recruitment for modern apprentices across the page. We’re always trying to secure the best deal we can for you and have recently re-tendered our insurance contracts. You can find out more on page 5. We continue to work hard to meet our aspirations to help you and your community. We always welcome your


feedback, so please keep emailing, writing and calling.


Alison McDiarmid, Factoring Services Director, YourPlace Property


Management


BRIGHT FUTURE: Former and current apprentices work across Wheatley Group - YourPlace’s parent organisation. From left: Admin Officer Danni Currie, Governance assistant Aidan Williams, Factoring Agent Emma Shearer, current apprentice Chelsea McPhail and Housing Officer Pamela Campbell.


Emma: It’s a great place to be a


I started my apprenticeship in September 2014 and have been with YourPlace ever since. I spent over a year as a modern apprentice and there was lots of support and on-the-job training. Once I finished my training, I got a permanent job as an


admin assistant. Just before Christmas, I got promoted and became a factoring agent. Wheatley, including YourPlace, is a great place to be an apprentice. You get a really good grounding here and it makes you ready for any job. I love being a factoring agent. The


SCOTLAND’S FEEL GOOD FACTOR


CONTACT: Communications Team, YourPlace Property Management, 177 Trongate, Glasgow G1 5HF T: 0141 274 6460 E: talk@your-place.net YourPlace Matters is available to download online at www.your-place.net


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