GENSETS
“Local, effective support is very important. Our experience shows that over a 10 year product lifetime, being able to resolve an issue with one less visit to site can save you an average of $6,000 for every generator set.
That means local dealers who carry parts and who are trained to diagnose issues right first time. We put a big priority on this and support our dealers with a parts facility carrying 11,500 parts lines, taking 500 orders a day and shipping 3 million parts a year to dealers who know our products just as well as we do. We also test and vali- date all our parts and offer a warranty. That’s important: it’s tempting to buy cheaper “will-fit” parts and while they may solve an immediate problem, you won’t get the same level of perform- ance or lifetime and longer term, they will cost you more money.”
There are many reasons why genera- tor sets fail and Steve picks up on this point. “It’s easy to focus on the engine and think that if engine parts are easy to obtain, this will cover most support needs. But our experience and exter- nal research indicate that only 1 in 4 problems occur in the engine. That leaves much scope for other issues. Often they are electrical and we see a lot of people attempting DIY wiring
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inside control panels which leads to further problems and can be dangerous. When you’re buying a generator set, it’s really important to think about whether your supplier can support every aspect of it through its lifetime. If they can’t, you may end up spending a lot of time hunting down people who can, and when you find them, how do you know they are trained to fix the problem properly?”
That’s not to downplay the importance of the engine in a generator set be- cause engine life and performance are a very important consideration. Steve calculates that an engine life of 20,000 hours versus one of 4,000 hours is worth $6,000, so yes, it really is worth buying a generator set with the best and most modern engine which is
within your budget.
That can also
translate into big fuel savings if you’re running your generator set regularly.
Steve says: “FG Wilson generator sets run with the most modern and fuel- efficient engines available. We calculate that running at 75% load for 2,000 hours per year, lower fuel consumption can save you up to $21,000 per unit over 10 years versus a typical “low cost” engine based on an old design. So yes, while a generator set with a more modern engine has a higher upfront price, over time, it will pay for itself, not only in terms of durability but also in terms of fuel usage if you’re going to use it regularly.”
www.fgwilson.com
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