specialty sales. “We have very little paper copy.” But, he added, “A customer can still request one and we’ll make one if they want.”
A NATURAL PROGRESSION McCool noted that his first college computer class required him
to create keypunch cards fed into a room-sized main frame. “Now, my son carries on four text conversations faster than I can speak,” he said. “It’s a natural progression that people have gotten more computer savvy as they go along. Tere are not very many people who don’t go on in the Internet and look up parts.” Tere are times, however, when busy customers will still call in a
bus VIN to the parts department and explain what they need. “It’s easier for them,” McCool said. He believes different customers also have different psychological motivators for the way they shop.
“Tey could be like me. If I’m looking for a part, I’d rather
have it be me who made a mistake and not anyone else. For those people, we allow them to take more charge,” he said. Jason Johnson, service equipment manager at the Horseheads Central School District in New York state and president of the New York Head Mechanics Association (NYHMA), describes his work force—like many across the nation—as a mixed bag with “older, middle and newer generations.” In his facility, he said, “Te (mechanics) with 20 or 30 years or experience —or more—tend to be the book people. It’s hard to
KAPTYN.CO |
INFO@KAPTYN.CO PHONE: 702/450-6104
www.stnonline.com 25
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44
