INSIDE THIS
WEEK Contents
NEWS Hot Stories
CAA faces calls for review of Monarch case; runway decision set for next week; Cunard almost spoils surprise booking; Morgan warns Spanish hotels over price hikes; weaker pound fuels booking fears
Round-up WIN!
Travel Network Group, Clia Conference Face to Face
A two-week trip and flights for you and a friend with TrekAmerica page 40
Andrew Swaffield, Monarch
Conference Reports Broadway Travel Conference, Albufeira The Travel Convention, Abu Dhabi
Talk Back Runway, Monarch, Prestige, Qatar
NEWS YOU CAN USE Product Olympic, Hawaii, Sky Express
Operator Geckos, Insight, Gold Medal
12 14
19 08 10 04 21 22 Cruise HAL, Norwegian, Fred River Cruises 26
FRONTLINE Comment Steve Dunne: Monarch’s brand 32
Readers’ Lives Kevin Richardson, Hays 36 Mystery Shopper Specialist ski agents 42
DESTINATIONS
Family Holidays By Seasons: Discover unique holidays
46
Toronto & New York: Highlights for teens 53 Efteling: Enjoy a magical short break
59
BA: WE WON’T PAY Carrier reiterates opposition to airlines being asked to fund a new runway
page 80
Canada Royal Visit: Go wild for Western Canada 62 Pause & Play: Quebec in winter
69
BUSINESS NEWS Round-up Tech at the Travel Convention 78
WHAT
LUCY DID THISWEEK
20 Oct 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Moderated two sessions at Abta’s Travel Convention and learned all about the role of ‘hygge’ in retailing (ask Kuoni’s Derek Jones!)
Was privileged to join an Industry Leaders’ lunch hosted by Abta boss Mark Tanzer at the Yas Marina in Abu Dhabi
Enjoyed an exclusive set by Ronan Keating who was flown by Etihad Airways to The Travel Convention to entertain delegates
20 October 2016
travelweekly.co.uk 3
a deal to keep the airline flying, I felt quite emotional. He’d had a tumultuous few weeks, fending off speculation of the carrier’s imminent collapse, and had probably barely slept in the 24 hours before taking to the stage. But he was able to tell delegates the company was safe, with a renewed Atol licence from the CAA and funding to support an expansion plan until 2022. Most importantly, he expressed his sincere thanks to
A NOTE FROM THE EDITOR Monarch’s task starts here C
the travel trade for the support and “heart” they gave the company through a very trying time. No doubt he felt differently about the ‘secret’ £10 million
shadow flying programme put in place by the CAA becoming public knowledge. Some believe the regulator was acting responsibly; the more cynical described it as a “high stakes negotiating tactic” (page 4). Typically, Swaffield was diplomatic, describing the
situation only as “difficult” and “unfortunate”. But I’m sure that’s not the last we’ll hear about how the CAA chose to spend millions of pounds of Atol – and therefore industry-sourced – reserves. Looking to the future, Swaffield sounded buoyant but
was brutally honest, warning that running an airline in Europe was not for the faint-hearted (page 10). Monarch now needs to re-establish its reputation
with consumers, a move that has already begun with ads on the front of the weekend papers. Industry goodwill alone won’t be enough, so the hard work starts here (page 32). We wish Swaffield and the Monarch team the very best of luck.
all me soft, but when Monarch boss Andrew Swaffield arrived at the Abta convention hours after completing
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