MYSTERY SHOPPER WIN MY BOOKING
SPECIALIST SKI AGENTS
WANTED: A family of four want to go skiing for seven days during February half-term. The parents are experienced skiers, but this will be the first time for their children, aged four and five. BUDGET: £10,000
WINNING AGENT
SENIOR SALES CONSULTANT CALVIN MCMANUS
‘ VERDICT
The winner used his experience and knowledge to find a suitable holiday. All agents could have maximised the budget better.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service 15% Website appearance 10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting on the phone for 10 minutes will fail to score!
51%
Top-scoring agent each month will win use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
skitracer.com
It took me four attempts to get through to this agency. When I got a response, the agent was not enthusiastic and did not ask enough questions to determine
my requirements. I mentioned Flaine and was told the company did not use this
resort, but it was listed on the website. I was quoted a stay at an unnamed chalet in Alpe D’Huez for £4,676, Grande Etoile, Alpe D’Huez, for £4,540 or Villa Luisa, Alba, Italy, for £4,140, including flights, transfers, lift passes and ski hire.
45%
skiingholidays.com
The agent was helpful but said the website would not be fully up and
running for a couple of weeks. The agent did not make any recommendations and promised to email some quotes, but this did not happen. The agent seemed knowledgeable about the locations and skiing, and wanted to ensure appropriate recommendations were
made. Despite being helpful and keen, I was disappointed that I did not receive a follow-up email.
I am delighted to have won. I have
been at Sno for a year after deciding against doing a ski season. I love helping customers
decide their perfect ski holidays. It’s a perfect job for anyone who loves snow and winter sports holidays.
sno.co.uk/ ski-travel-agents
The website looked very professional and had a helpful search function. The agent was friendly and emailed two
quotes. A week’s half-board at the Hotel Village Montana in Tignes costs £6,676 including BA flights and transfers, lift
passes, skis and boots, and the beginner ski pack. The second option was half- board at the Hotel Le Cret, Les Deux Alpes, for £4,296, including BA flights and transfers, £25 per adult bar credit, adult ski bundle and beginner ski pack. The operator was not mentioned. The agent was really helpful, but did not
attempt to upgrade the holiday. He was enthusiastic, friendly and efficient and I would recommend this service.
83%
THIS WEEK’S WINNER
42
travelweekly.co.uk 20 October 2016
WIN!
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