2 Maidstone Borough Council
Annual Household Enquiry Forms (HEF)
Gateway we’ve moved!
Hello from The Mall! Our Customer Services Team has moved to their temporary home, next to Sports Direct for the next four months.
The Gateway building is being transformed to include the construction of a mezzanine floor and a more open plan feel which will see Job Centre Plus and Citizens Advice Bureau locating to the building too.
Works are due to be completed in mid-February 2017
Residents are able to visit the Maidstone Borough Council website via their phone, tablet or computer where they’re now able to carry out many council related matters such as ordering a garden bin or renewing a parking permit as well as nearly 100 other such services too.
What is the form for?
The HEF form asks for a list of all people in the household who are over 16 and who are eligible to vote.
A response is required whether you add or delete people from the address or confirm that there are no changes within the property.
Once completed what do I do? The form can be returned by post in the return envelope or you can respond by going online to www.hef-
response.co.uk and using the unique security code on the front of the form. There is also an option to text to confirm that there are no changes or call a Freephone number. All details can be found on the front of the form.
Resident reminder If you do not respond a further reminder form will be sent out by 28 October. Canvassers are door knocking to encourage non- responders to complete the forms. Currently about 60% of households in Maidstone have returned the form.
What will happen if I don’t fill it in and return it? If you do not respond your details will be deleted from the electoral register when it is republished on 1st December.
ALSO it is a legal requirement to provide the information, if you do not you could be fined £1000.
Credit rating Apart from effecting your right to vote, your application for certain credit purposes such as obtaining a mortgage could be affected.
I have just moved in to my property If you have moved to a new property or if your details do not show on the HEF you should go online to
www.gov.uk/register- to-vote and complete an individual registration form. You will need to include your date of birth and national insurance number. Once your details have been checked with Department of Works and Pensions and processed then a confirmation letter will be sent out.
For further information email:
electoralservices@maidstone.gov.uk
Helping you to engage with our services more
Our upgraded webcasting and microsite was launched earlier this month and has been very popular so far. The improved system allows more flexibility, helping to promote better engagement with the public.
As well as attending meetings in person, the public can also watch all proceedings from the comfort of their own home, whilst benefitting from state of the art audio visuals and interactive tweets.
The introduction of ‘live tweeting’ during Committee meetings has certainly brought a fresh feel to proceedings and utilises an easily accessible channel of communication. Why not see how you can get involved by visiting
www.maidstone.gov.uk
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