Training & Development
damage, replacement is fairly straight-forward fitting work.
Additional training and knowledge is often required for diagnosing faults and understanding how the machinery actually works. In this instance, attending a manufacturer’s course can be of real assistance.
Safety
Correct training is essential for safe maintenance or repair work to be carried out
High oil pressures are used in modern machinery, and the new common rail diesel engines can have extreme pressures in the fuel lines, so there are some real safety issues to be addressed before staff start to work on them, or diagnose faults themselves. Liquid injection injuries are serious and always require medical attention. Where there are hybrid, or battery/electric machinery being serviced, there are high voltage circuits and potentially lethal power stored within battery packs. Correct training is essential for safe maintenance or repair work to be carried out.
Operator’s Instruction Book
If you don’t have the manual, you can find most of them online, and you can download the right one, for free!
It goes without saying that you should always read the manual! Dealer workshops and manufacturer’s help desks are constantly being contacted by customers who want basic information about their machines, which is printed in the manual. If you don’t have the manual, you can find most of them online, and you can download the right one, for free! If there is a separate maintenance manual, the technician should always refer to this before calling the dealer, or attempting any repairs themselves.
It is so often the case that poor performing machinery has simply not been correctly set-up by the operator, or by the workshop staff who serviced it. The machine then continues to suffer, or sees repeated failures and downtime.
Courses will cover machinery safety, an overview of all of the controls and their functions and settings and adjustments
Forgetting the basics, or being oblivious to the obvious, are common faults in all of us, but an expensive call-out charge can result in a red face if the basics are not correctly checked to start with.
Operators expect that any machine returned to them after a service will have been correctly set-up. We often hear the words “that’s how they sent it out” from operators when challenged over incorrect settings and adjustments. Whilst it is their individual responsibility, such errors are less likely if the workshop gets it right in the first place.
Factory Training Courses
Understanding the flashing lights and fault codes on control modules can save hours of diagnostic time
142 I PC OCTOBER/NOVEMBER 2016
Most of the major manufacturers will run workshop courses for customer
service staff. There may be the chance of having the training delivered on site, using your own machinery, which can save the cost and complication of sending staff away for training courses. It is recommended that you contact your supplier or the manufacturer directly to ask what training courses they can provide.
Course Content
The courses will cover machinery safety, an overview of all of the controls and their functions and settings and adjustments, so your staff can set-up the machines correctly, to suit the conditions and environment. The actual depth of the training will depend on the knowledge levels of the groups attending them, but full hydraulic system testing and diagnostics using commonly available tools and equipment should be available to those who wish to carry out their own service and repairs.
Even the most experienced technicians will learn something new by attending a good course. Understanding the flashing lights and fault codes on control modules can save hours of diagnostic time, and potentially hundreds of pounds by avoiding incorrectly replaced spare parts. Sharing experience with others and making a contact from the manufacturer can also be hugely beneficial to both parties.
Warranty
It certainly helps to have trained staff when potential warranty failures occur. If the staff have attended training courses and followed good practice, there are likely to be less awkward questions over potentially expensive repairs. In most cases, there is not just the failure of a manufactured part; there is also the way the machine has been used, how it has been maintained and the nature of any previous repairs prior to the failure, all of which can affect the outcome of a claim.
Training has a cost, and it is an expense. However, there are huge benefits to the individual, in terms of their ability to perform better, and also benefits to the business of having more reliable machinery, and a better, faster repair service. Training is not a cost to the business, but an investment; one that is surely worth making.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164