most needed to work on. than following some type of
Rather “Ask
the Expert” format, Mentors in our program were expected to develop a relationship with their Mentee over time, encouraging them to dig deep to find new perspectives and creative options to the real-time challenges they faced. Mentors in post-session debrief calls uniformly remarked that their mentees experienced an enhanced sense of competence, identity, and effectiveness in a role. The majority also reported that they (themselves) had personally benefitted in ways they hadn’t expected through their volunteer role of ‘paying it forward.’
In an extensive Questionnaire, Mentees
Post-Session noted
the following changes in their skill-set:
‘Great improvement’ - 74% Leadership & Management - 67% Priority Setting - 53% Stress Management - 53% Decision Making - 47% Time Management
‘Some Improvement’ - 53% Human Resources - 53% Operations - 47% Retail Management - 47% Financial Management - 40% Entrepreneurship
A sampling of the ‘most significant” accomplishment mentees were—
realized
“In my short time with the new company, I have dealt with a lot of the issues and stress that comes with turnover, building a and managing other
people.
team My
participation the Global Mentorship Pilot Program, with the direction of my mentor, has helped me understand the importance of finding a healthy balance between my personal and professional life.”
“It took this Mentorship Program, me connecting
and a whole lot of vulnerability to understand that it is incredibly hard
26 with [my Mentor],
to accomplish tasks without having a measurable and specific goal. There are boundaries that need to be established so that you can allow yourself to be successful! I tend to get distracted by possibilities and ideas, and needed to recognize my priorities because they will directly relate to generating the growth and income I need to support my business.
I
started to track my time and goals — all of it — every day.”
“I needed to learn to say no. If
you have worked in hospitality for a while, using the word “no” calls for a lot of dedication. management
From a time- standpoint, declining
a request in order to attend to what is truly urgent is making the biggest difference in how I operate.” From the perspective of mentee Manola Perez, Spa Director and owner of the T’ai Spa that has a staff of 21 in Mérida, Yucatán—
“Clients don’t just look at me or my staff as ‘spa workers’. We are regarded and expected to be “Ambassadors of Wellness”! We are also empowering women here. Quite a few staff used to earn their living as domestic workers, now they are spa professionals!”
According to Manola, “Before this
program, I was not sure if I was doing all the right things because there was nobody to talk to. My mentor Karin Cofino (Director of Spa and Retail at the Ritz-Carlton/Aruba) provided such great encouragement and guidance to me on how to ‘raise the bar’ of the quality of care and service my guests receive.
I realized it was not my
responsibility to make employees ‘be happy’.
Perez announced last week that
based on her experience in the Global Mentorship Program she has the confidence to open a second T’ai Spa in a beautiful colonial-style house she is converting, located in the heart of the Merida.
The opening will take
place in the Fall of 2016. “I see how I can change things for
Debora Smith
www.spawellnessmexico.com
Deborah Smith is a native New Yorker with a Master’s degree in Business Administration and Bachelor of Arts degree from Tufts University.
She
has completed graduate coursework at New York University in Education and Leisure Studies.
Ms. Smith began her career in the advertising industry as an account executive for a major
Procter &
Gamble brand. Her first job in the spa industry 30 years ago was as executive assistant to the Deborah Szekely, owner of the Golden Door and Rancho la Puerta resorts.
the better.
Karen asked me to live
my dream, not to think about it as a faraway thing. Now I am prepared to do just that.”
For more details about the 2016
program, visit
www.mentorshipevidence.com
Deborah Smith,
Co-Chair, Global Mentorship Program. Principal, Smith Club & Spa Specialists
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