a strong pool of employees and managers who understand how buildings work, not just from an event perspective but from the point of view of an everyday working business. A security team’s skill set is likely to not just require manned guarding personnel, but a combination of manned guarding, events staff, surveillance and corporate and conference security staff, that allows you to work with - and handle appropriately - numbers of customers ranging from just 20 people to tens of thousands.
The right people for the right roles Just because someone is good at manned guarding it doesn’t automatically make them a good corporate security officer nor will they
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Gareth Jones Security Strategy Manager, Wembley National Stadium
C
ase studies have shown that threat events are incredibly varied; they can
o n i c V e n u e s
allow us to gain any relevant information regarding their visit.
Understanding our clients’ objectives and values is of profound importance. There has been a move towards an ever more corporate, professional presence and we have to strike the right balance between maintaining the integrity of the building and allowing it to function efficiently. You can’t be heavy handed when hundreds of people are working in a building.
Monitoring
Various stakeholders of a building have different requirements at different times. We work with clients to ensure that, if a department is using temporary workers on the site, we have a full understanding of who they are, why and where they’re working in the building. One of the principle functions of security is to know the building and its people; our teams walk around the facilities saying hello to staff and finding out what desks or workstations everyone occupies.
We have introduced and are familiar with all © CI TY S ECURI TY MAGAZ INE – AUTUMN 2013
types of technology from smart CCTV to other increasingly sophisticated systems. One of our initiatives in the last decade has been to work closely with the providers of these technologies to help them develop and increase their capabilities.
It is crucial that technology enhances the security operation and increases the capability of the security team to delay, detect, deter and deny attacks. Technological measures (CCTV, perimeter alarms, access control) must be fully integrated in order to achieve this. However, the speed with which technology is improving can make the desire for state of the art systems cost prohibitive. By using recognised methodology to identify the required technology, effective security solutions can be implemented which are proportionate and scaled to the threat. Systems can be identified that not only achieve the client’s operational requirements but which have durability and are therefore cost effective over the long term.
Systems like this are key to the security of any prominent public or private building. We have
be targeted or indiscriminate, they can be carried out by established groups, affiliates or individuals. The challenge is to identify those security risks that are relevant to the business and prioritise treatments accordingly. Risk management is no longer a closed book and businesses now benefit from greater transparency; raising awareness of security risks within the business ensures that the responsibility for ‘operating securely’ rests not just with dedicated security teams but across the whole spectrum of stakeholders (staff, contractors, clients and customers). Continued vigilance is key.
Operating securely is a business enabler. It is crucial that the security function is embedded within the daily operation. In this way three key principles of security can be achieved:
Effectiveness: Whatever processes are implemented are capable of delaying, detecting, deterring or denying malicious acts.
Efficiency: The operation is workable. Large numbers of staff, vehicles, clients and customers must be processed to a consistent standard without being operationally prohibitive.
Hospitality: The manner in which the security operation is conducted should be based on excellent service delivery. Everyone who passes through a security process is a customer (directors, clients, ticket-holders and delivery drivers).
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