ISSUE 15 47 Cosy and cost effective


Insulation specialistsSustain explain the value ofmaking your flat more energy efficient


48 Dealing with disputes


RogerSouthamprovides somepractical advice on dealing with difficult neighbours


49 Insurance


Do youknowwhatyourinsurance policy does and doesn’t cover?CHUResidentsline talks flat owners through the basics


50 Making a claim BCH explains howto take the pain out of your insurance claim


52 What is the First Tier Property Tribunal


ALEP


Flat Living in associationwith Seddons, provides asimpleguide to thenew arrangements fordealing with leasehold disputes


54 Howto:Replace your roof In the first of a series of simple guides to complexprojects,EarlKendrickoffers a step-by-step guide to roof replacement


FEATURES


58 Roofingproducts Paul Hicksfrom Veluxintroduces some innovative newproducts to introduce moredaylightintotop floor flats


60 Residents’Associations Peverel’s newproperty services chiefMark Hoyland takes a closer look at theway Residents’ Associations canworkeffectively with propertymanagers,while Yashmin Mistry explains thebenefits of joining theFPRAandJohnComptonintroduces Streetclub fromDIYretailerB&Q


65 Companynewsand appointments Find outwho is doingwhatand with whom


EnDnoTES 31 www.crabtreegroup.co.uk


T:02083717070 Freehold Purchase|Major Works |CorporateServices


Cr ba tree Corporate Services Flat Living Issue 15 5


66 The Flat LivingWordsearch Your chance to win £50 ofMarks& Spencervouchers


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