2012 HIGHLIGHTS T
he CALEA E-Communiqué, our new corporate communication tool, was launched in January 2012. This monthly electronic newsletter is now a primary information source to clients and non-clients as it utilizes the power of the corporate website within its contents and structure. This strategy promotes attention to the website and it works to maintain the site as a key CALEA marketing and information management application.
A new 4-part video, “What is CALEA?” was create in collabo- ration with The Response Network (TRN) and posted to the CALEA website. This professional introduction to CALEA and the accreditation process and programs can be viewed online or downloaded for viewing.
The CALEA office transitioned from a local network server infrastructure to a “Cloud” application for all programs and system exchange. Besides allowing for faster connectivity, the “Cloud” application provides for the redundant back-up of Commission data at an off-site location. This infrastructure prevents the loss of data occurring from catastrophic events or the general loss of local data.
In conjunction with CALEA’s technical network support and commercial file management providers, CALEA staff developed strategies to make the delivery of conference materials to Com- missioners more seamless. It also created a new delivery sys- tem to provide the attendee training certificates electronically through the CALEA Conference link on the website, greatly reducing staff involvement and the delivery time to attendees. This complements CALEA’s transition to a web-based network format and reduces the need for office space in the future.
The Gold Standard Assessment (GSA) process was fully implemented as an assessment option for qualified agencies. CALEA Assessors also received training throughout the year in preparation for conducting the GSA. This new model has been recognized as a tremendous return on investment by participating agencies.
CALEA has completed the implementation of the prospec- tive client tracking software to ensure information is con- sistently provided to those agencies interested in engaging in CALEA Accreditation programming. This complements the implementation of the Regional Program Manager con- cept, which facilitates greater consistency in services across the United States, Canada, Mexico, and the Caribbean.
The framed certificates provided to every agency that earns CALEA Accredited status were redesigned to accommodate the new CALEA corporate logo, the various program seals, and partner logos. Additionally, the certificates prominently denote other award distinctions such as Accreditation with Excellence and Meritorious Accreditation. The new design is a striking symbol of the “CALEA—the Gold Standard in Public Safety” brand.
The CALEA Agency Support Fund policy was modified and re-named the CALEA Agency Support Program (CASP) to ensure it provides long-term accessibility of this valuable resource for under-funded agencies seeking to participate in CALEA Accreditation.
At years end, CALEA had 1020 clients enrolled, reflecting a 93.4% retention rate and a total of 69 new clients for the year.
Below Left to Right: Dirección de Centros de Control, Comando, Comunicación y Cómputo (C4) del Estado de Baja California; Jacksonville Conference Host, Sheriff John Rutherford; Commissioner and Mrs. Ray Johnson.
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The Commission on Accreditation for Law Enforcement Agencies
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