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CONTACT AND ORDER INFORMAT ION


CONTACT PMI


Toll Free: 1-800-282-ROPE (7673) Phone: 1-706-764-1437 Fax: 1-800-952-3747 International Fax: 1-706-764-1531 E-mail: custserv@pmirope.com


Mail: PMI Inc. PO Box 803 LaFayette, GA 30728 USA


CONTACT YOUR LOCAL PMI DEALER


To find the PMI Dealer nearest you, call: North America: 1-800-282-ROPE (7673) International: 1-706-764-1437 Or on the web at: www.pmirope.com


DEALER AND DIRECT ORDER INFORMATION • Orders may be placed by phone, fax, or e-mail.


• Customer Service can be reached Monday through Friday from 8:30 am to 5:00 pm ET. If you call outside of these hours, please leave a message.


• When faxing an order, include a daytime phone number in case we need to contact you.


• Send e-mail orders to custserv@pmirope.com.


• Whether you call, fax, or e-mail us, make sure you indicate quantities, sizes, and color choices. Using our product numbers and descriptions will speed up your order.


• We accept purchase orders from governments, organizations, businesses, and schools with approved credit.


• Georgia/Colorado/Washington sales tax is required on all orders picked up or delivered in Georgia, Colorado, or Washington unless you have a Georgia, Colorado, or Washington tax exemption certificate on file with our office. All other applicable taxes are the purchaser’s responsibility.


GOVERNMENT SALES We welcome government bid/quote requests. Send your complete specifications and bid request to: PMI Inc., P.O. Box 803, LaFayette, Georgia, 30728-0803 or fax to 1-800-952-3747. We accept purchase orders from government agencies such as rescue squads, fire departments, police departments, and land managers. Our standard terms of sale apply to all orders unless other arrangements are made in writing.


INTERNATIONAL ORDERS • For the fastest service and shipping information, Call: 1-706-764-1437, Fax: 1-706-764-1531 or send e-mail to custserv@pmirope.com. All international orders must be in writing.


• We must have a phone number and payment in advance before shipping your order.


• Payment for products and shipping must be in US Dollars. All international orders are EXWORKS. Wire transfer only for international orders. Contact International Customer Service for information.


• Duty and any other import taxes are not prepaid. You are responsible for duties, taxes, and any brokerage fees. Check with your local customs office for details.


SHIPPING INFORMATION • All materials sold F.O.B. Shipping point. Customer assumes all insurance and delivery risks of loss or damage at F.O.B. point as provided in common law.


• If a shipping container is damaged when you receive it, open it and inspect the contents while the carrier is there. Report damage to the carrier by marking the freight bill before you accept or refuse the shipment.


• If the container looked okay but the contents were damaged or items are missing, please contact us. We must be notified of any shipping discrepancies within 15 days of receipt of our package or invoice.


• We ship rush orders via UPS or Fed-Ex. • Oversized items will be shipped Motor Freight.


SHIPPING CHARGES FOR DESTINATIONS IN THE US ORDER AMOUNT UPS Ground


UP TO $75.00 $76.00 TO $150.00 OVER $150.00 $7.95


$11.50


ORDER AMOUNT 2-Day Air Next Day


AK or HI 2-Day


$26.50 $53.00 $48.00


7% of order


UP TO $75.00 $76.00 TO $200.00 OVER $200.00 $22.50 $44.00 $40.00


PAYMENT OPTIONS If you don’t have an account with PMI, we offer the following alternative methods of payment:


• Prepaid - Cashier’s check or money order, payable to Pigeon Mountain Industries.


• C.O.D. - Cashier’s Check or Money Order.


• Visa, Master Card, or American Express - The minimum charge purchase is $25.00. Please be sure to include the complete number, your name as it appears on the card, the expiration date, and the phone number and billing address for the card.


• Sorry, we do not accept personal checks.


13% of order 24% of order 28% of order


112


PMIROPE.COM t 1-800-282-ROPE


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