CONFERENCE RECAP » Continued from cover
SHOW the REPORTER
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Charley Kennington (left) of Innovative Transportation Solutions receives the 2012 STN Leadership Award from Tony Corpin, publisher of School Transportation News, during Sunday evening’s NAPT Awards Banquet.
“What we used to do
before no longer satisfies what we do now,” said Eu- gene at the Memphis Cook Convention Center. “What made you successful in the past will make you fail in the future. Customer choice will drive if we are the ser- vice provider of choice.” Tis means knowing
who transportation’s cus- tomers are, namely parents, students, schools them- selves and the taxpaying community. “Customers want quality
of service and ROI. Tis equals value,” he added. “But just providing value is not enough.” Read a Q&A with Eu-
gene on page 18. While Eugene provided
the general framework of performance-based man- agement, a group of student transporters immediately followed with a presenta- tion on the status of the school bus industry’s de- veloping Key Performance Indicators (KPIs), a key feature under performance management. Tis KPI Project Team was launched at last year’s NAPT Summit in Cincinnati, and the group’s goal is to create national,
industry-wide operational benchmarks that school districts, regardless of their size, can implement and see outcome-driven results. “Comparing apples to ap- ples” was the driving motto. Te thinking is that incor- porating KPIs into student transportation operations will not only help reduce costs and improve efficien- cies, but it will provide solid data to district administra- tors on the department’s value and worth.
A lot has happened since the task group began soon after last year’s Summit, explained KPI Project Team member John Fahey, a
former assistance superin- tendent for Buffalo (N.Y.) Public Schools and cur- rently a consultant for Tyler Technologies’ Versatrans solution. In describing the current state of the devel- oping KPIs, he explained, “We’re in Kindergarten and we’re ready to go into the elementary level.” So far the group, com-
prised of a six-man steer- ing committee and volun- teer student transporters from across the country, has looked at the basic standardization, method- ology and the definition process for KPIs. A list of roughly 50 KPIs has been
Publisher, Tony Corpin Editor in Chief, Ryan Gray Managing Editor, Sylvia Arroyo Copyeditor, Michelle Fisher Creative Consultant, Vincent Rios Senior Designer, Kimber Horne Graphic Design, Maria Molina
STN
Chairman of the Board, Bill Paul Senior Vice President, Colette Paul Marketing Coordinator, Diane O’Meara Marketing Assistant, Stephanie Bours Circulation Manager, Andrea Hernandez
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Celebrating over 20th years, School Transportation News is a market leader in sharing the business tools necessary to navigate the many challenges facing the industry. The operational and ideological answers to today’s issues reside within our readers, and they relay on our analysis to help them make vital decisions.
INSIDE ‘GREEN’ SCHOOL BUS MANUFACTURING + OHIO OK’S NEW LED LIGHTING
August 2012
THE
FUTURE IS NOW
Today’s innovations show how far technology has come in the last 20 years
Plus
Victoria Creech of Orange County (Fla.) Public Schools addresses the audience after receiving the Sure-Lok Special Needs Award.
4 The Show RepoRTeR • OCT 20 –25, 2012
REDESIGN OF THOMAS BUILT BUSES EFX DRIVEN BY CUSTOMERS
www.stnonline.com 1
See us at Booth #1021
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