the latest rules, regulations and best practices. “As we hire people, whether they are supervisors, maintenance
technicians, etc., they get better by being trained and getting the necessary tools. Tat will translate and be identifiable to the cus- tomer,” he said. As these efforts take place behind the scenes, National Express
is on the front lines focusing on data and metrics through tech- nology, allowing customers to understand the company’s value.
TECHNOLOGY AS A PARTNER Te sluggish economy and its resulting impact on school district
budgets has been one of the biggest drivers of change throughout the industry. When districts make the decision to contract out, they are considering the entire value proposition. Private companies can provide full service or individual so-
lutions such as special needs busing, dispatching, routing or maintenance. Meanwhile, districts are able to transport students in newer contractor-run (in some cases alternative-fuel) bus fleets equipped with lap/shoulder belts as well as tech-related features. “We are seeing more and more school districts recognize that
Curriculum is being developed for the National Express University. It will serve as a training base for all bus drivers, managers and support personnel.
a well-maintained bus has an extended life and, as a result, assets are being more fully utilized and capital expenditures are being reduced,” Duke explained. He also noted that districts today are more prescriptive in their RFPs regarding technology. Increasingly they are requesting
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SMART. FAST. EASY. 40 School Transportation News Magazine June 2012
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