THE WEIRS TIMES & THE COCHECO TIMES, Thursday, May 17, 2012
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Exhaust • Brake Work • Starters • Alternators • Batteries • Engine Diagnostics
by Mal Fuller Contributing Writer
I pretty much love every aspect of writing this col- umn for the Weirs Times new s - papers. T h e r e are great p e o p l e on the staf f of these pa- pers and a wide- s p r e a d and at t i m e s eclectic reader-
ship. In over a decade of writing, I’ve only had one reader who sent me an unpleasant email, an event, which was reviewed at the time it was sent to me. Regular readers know that I rarely endorse trades people in this col- umn; in fact I only remem- ber three occasions when I made such an endorse- ment. After all, endorse- ments are not what my column is about. I twice put a plug in for expert painter and decorator, my friend Scott Hickey. I also reported favorably on the Suncook Valley Appliance Service when they compe- tently handled a recall on my Maytag dishwasher. And I gave a glowing en- dorsement to Terry’s In- dependent Heating for his professionalism in install- ing and later servicing our efficient Buderus boiler. A few days ago, on the morning of May 4th
, I
opened my email files to see what new emails I had received. I had three fresh emails with Terry Biehl in the subject line. Another eye catcher was the fact that they’d been sent to me in the middle of the night; at 2:11 AM, 2:13 AM and 2:15 AM! (Please see the accompanying screenshot.) It turned out that all three emails had the identical same con- tents, as follows: “Hi Mal, Recently I asked you
how I could contact Terry Biehl. In your Weir Times
Lacking any other photos related to the accompanying article, I dug into my photo archives and found this picture of my father and my sister taken on her wedding day in August of 1953. I thought that my readers might enjoy seeing it. The picture is courtesy of the groom, Ken Parsons. (Ken and my sister have been married a while.)
column you has highly recommended Terry sev- eral times. I know in your column
you discuss situations that frustrate you. Well I would like to tell you how totally frustrated I am with Terry and I haven’t even met him in person. I called Terry to set-up
an appointment. He called me back and he suggested he call the beginning of the following week to schedule an appointment. He never called me the following week. I waited 5 days and then I called him again. We set a home appoint-
ment for the following Tuesday between 7:30-8- :00AM. I emailed him detailed
directions to my home and reconfirmed the ap- pointment once again. The following Tuesday
morning arrived and Terry never showed-up. I waited until 9:30AM and then I called him. He said that he had
to go to two emergency heating appointments ( in April????- heating emer- gencies- I doubt it). I asked why he didn’t call me. No response. He sug- gested coming another
day. Since I has taken the morning of f from work I said that probably wouldn’t be a good idea. Terry said “No Problem.” He then hung-up on me. Brendan Smith had just
had a column in the Weirs Times discussing the poor use of the words “No Prob- lem.” I would suggest that you
do not praise Terry and recommend him again. I am going to discuss this on the Winnipesaukee Forum so another per- son in the Wolfeboro area does not have to be dis- appointed by waiting for him to show-up. I am also contacting Angie’s list. What a lousy way to run a business. Best Regards,
(Name Withheld By Me) My reply, which I also
bl ind copied to Terry Beihl: “Hello (Name Withheld By Me), I am so sorry to hear
that you’ve had a succes- sion of bad experiences with Terry Biehl. It seems completely out of charac- ter and inconsistent with my excellent experiences, but I’m not saying that I See RAMBLING on 26
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