26 RAMBLING from 9
doubt you. I’m not in the busi-
ness of making ex- cuses, but I do know that his son Danny recently fell down a flight of stairs and that one thing lead to another and Danny became hospitalized with pneumonia. I’m not sure if Danny’s out of the hospital yet or not, but normally Danny’s been a lot of help to Terry. Incidentally, I might
have been one of Ter- ry’s April emergen- cies as my heat and hot water went out once in April. Thank you for let- ting me know. Mal Fuller
T h e n , h a v i n g
dwel led on her 3 emails which were all sent within a few minutes of each oth- er I wrote again: “For some rea-
son I’ve gotten your email three times this morning. Did you send that many to Terry?
Mal Fuller”
She replied; “Hi Mal, I had put your
email address in in- correctly thus I re- sent it. I am not sure why you received it 3 times. I only sent Terry the one email with directions to my house. The problem with Terry was that he didn’t return calls and didn’t t show -up.”
(Since her explana-
tion didn’t account for her three emails, I sent her the screen- shot proof included in my accompanying photo, again blind copied to Terry Bie- hl.) Perhaps startled, she replied: “I am sorry that
there were multiple emails” Meanwhile, hav-
ing seen the emails that I copied to him, Terry called me with his side of the sto-
THE WEIRS TIMES & THE COCHECO TIMES, Thursday, May 17, 2012
ry, which differed from the story of
the complainant. (I’ll not attempt to reiter- ate Terry’s explana- tion because, since it was verbal instead of in print, I don’t think I could quote him accurately, but what he said had a ring of truth to it, I thought. In response to Terry’s explanation, I emailed the complainant and said simply, “He has a different version of the facts.” In response she wrote: “Well if they are dif-
ferent- he is wrong. He lied if he said the facts are different. He didn’t show-up and he didn’t call. Why would I lie about that? When a busi- ness schedules a service call the cus- tomer expects them to show-up. What did he tell you? I know he is your friend, but I am telling the truth. If he had showed-up I wouldn’t have sent you the email. There would be no reason for me to lie. He isn’t telling the truth be- cause he knows he was far less then pro- fessional.” And finally I re-
plied: “I’ve known Terry
since 1966, when he was a teenager. His reputation is solid with me and in my community. Since 2:11 AM today, this is your sixth email re- garding his not keep- ing an appointment. You seem dispropor- tionately angry over a broken appoint- ment. I’d suggest you call someone else for your heating re- pair needs. I’m not sure wheth-
er to tell you I’m sorry or if I should say that to Terry instead. Mal Fuller”
As of this writing
that is the last I’ve heard from my read- er.
Her assumption
that Terry is my friend is incorrect. I
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Here, through the marvel of the screenshot, you can see for yourself that I received 6 emails within a few hours (beginning at 2:11 AM) all with the same subject; Terry Biehl. Terry is the heating contractor who installed our efficient Buderus boiler that saved us 38% on our heating oil consumption. All of these emails related to one reader’s complaint about Terry. (Please see the accompanying article for details.)
have known of Terry for a few decades, but we’ve never been friends. He has al- ways done well by me and that’s what I have to go on when I recommend him. Actions speak louder than words they say. Many years ago I op- erated a TV sales & service business and in those days a lot of my business was conducted in my cus- tomers’ homes. Each television service call represented a unique set of circumstances.
The scheduling of my appointments was a proverbial crap- shoot at best! Over the years that I was in the TV business, circumstances oc- casionally conspired and caused me to miss an appointment. Since I was doing my best to accommodate people, I was com- pletely intolerant of any attempt to chew me out. If Terry feels the same way, then I fully understand! While my endorse- ment department is
still open, I would l ike to announce that my friend Scott Hickey is returning to New Hampshire in mid June. Scott is a skilled painter and decorator who is meticulous and clever at his trades and he does excel- lent interior and ex- terior work. If you need such work done around the greater Wakefield/Wolfeboro area, Scott could no doubt assist you. You may reach Scott year ‘round at (603)
over in Keene. Our twice-daily conversa- tions using iChat are fun (usually). Diablo enjoys them too, ex- cept that he’s not so good at being awake during our conversa- tion times! (Come to think of it, he’s often overwhelmed by sleep! I just heard back from the folks at Hungry-Man (the ones who left out my Salisbury Steak). I feel that their re- sponse was scrimy and will require an- other letter. I guess that that is one of the things you can look forward to on the next occasion that we go Rambling Through History!
Note: The author, Mal Fuller, hopes to recover his health sufficiently to once again be available to provide the electri- cal restoration of your vintage tube-type radio. Mal’s phone number is (603) 569-1946. Mal’s only E-mail address is: radiodoc@metrocast. net.
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