R e s p e c t : The Other Paycheck
L TO R: Donny Caccamise, Susie Caccamise, David Hernandez, Randy Knox, Lori Knox, Roy Warner, Fernando Hernandez, Albertino Mateo, Dennis Madden.
offer the same basic services, and require employees with similar skill sets. But one shop manages to keep its employees for years, while the other seems to have a revolving door for its staff.
T 46 It’s not the money; both pay rough-
ly the same wages for comparable jobs and experience. And let’s face it: If one shop were paying that much less, the short-timers probably wouldn’t have taken the job there in the first place. No… it’s something else… And it’s not just repair shops: Every industry has businesses that
wo shops operate in the same town, on the same street. Both are similar operations: They
manage to keep employees until they reach retirement, while others can’t seem to hold them long enough to earn an extra week’s vacation. So if it’s not the money, what is
it? What’s the difference that makes employees choose to remain at one shop over another? Respect. In the one shop — where the
employees never seem to stick around very long — the shop owner refers to his technicians as “swampers.” Even if you’ve never heard the term, it doesn’t sound very flattering. He second-guess- es their diagnoses and berates them for everything they do.
As far as he’s concerned, that pay-
check means he owns them. Be here on time, do your job, and shut up. Have a suggestion? Keep it to yourself. A problem at home? Handle it on your own time. It’s no wonder employees leave
almost as fast as they come in: Who’d want to work under conditions like that? In the other shop — the shop with
the longtime employees — it’s there: respect. Everyone — from the shop owner to the guy who sweeps the floor — have high regard for one another. The employees have a sense of pride in their work because they know their contribution is honored by everyone who walks through the door.
GEARS January/February 2012
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71