Endnotes Flat Living All the right moves ComPanY news


Whether you are amanaging agent, a solicitor, a valuer or supply services to the leasehold sector, we want to hear from you


expansion newoffiCeforinsurer


SinceCHUacquired Residentsline Limited in July 2011 thecompany has startedtoput exciting newplans into place. Backed by oneof thebiggest insurers in the business and, with continuedsupport from clients and existing insurer panel, the companyispleased to announce theopening of its newLondon office. Situated in the city


insurancedistrict of Fenchurch Street,


Quality


mainstaYawarded investorsinPeoPle aCCreditation


Mainstay Group is delightedtoannounce that as part ofawider business improvement strategy it has been recognisedasmeeting thehighstandards of organisational excellence defined by theInvestors in People(IIP) framework. The IIP accreditation


is anationalquality standard designed to help companies improve their business performance throughtheir people. In achievingthe awardMainstay


hasdemonstrated continuedcommitment toempowering their employees, supporting a company-wide culture of learning and creating a high-performance environment that delivers theultimate value to its customers. Paul Crook,managing


director forMainstay, said:“Our ability to provide thehighest standard of serviceto ourcustomers is builton theskillsand attitude of ouremployees,who are our greatest asset.We


expansion JJhomesinCreasesPortfoliobY10% anthonytokatly 64


Residentialmanaging agent, JJ Homes, secured twolarge contractsback to back (totalling 500+ units) within twoweeks this winter,increasing thecompany’s portfolio by 10%. “The key to both


wins was our people” saysmanaging director AnthonyTokatly.“One of thenew clientsgave us a reference, saying they were astonished at howfast the hand over processwas (fourdays)


andhow theJJteam work ethicwas in aclass of itsown”. Anthony believes one


of themain reasons staff at JJ Homes are driven to impress clientsisthat thecompany operates an


employee equity share scheme,profit shareand quarterlybonuses based on customer satisfaction andretention.“This is a headymotivational cocktail in anycompany”, he says.


Winter 2011 Flat Living paul Crook


know that it’s the skill and professionalismof ourpeoplethatmakes us so successful and it’s great that this has been recognisedinan official capacity.This award provides clear and independentevidence that we are committed to attracting,supporting, developing andengaging with our staff.Welook forwardtobuilding on this successgoing forward.”


CHUResidentsline is keen to serviceLondon andthe South East. Theofficeisheadedup


by Mike Busswhobrings with himarange of leaseholdand insurance experience,havingbeen involved in the property management industry since leaving university 15 yearsago. “Byknowing the


business fromthe ‘other side of thefence’Iamable to view insuranceservices through a property


management agentor residentialmanagement companyeyes,”saysMike. “It’sexcitingtimes ahead forCHUResidentsline, especiallywithabrand newbespoke policy due forlaunchearly in the NewYear,” he continued. Mike is confident that


propertymanagers and RMCdirectors will be impressed by thelevels of service and expertise CHUResidentsline has to offer.


appointments


JPCmove forYashmin mistrY Yashmin mistry has joined JPCLawas a Partner fromBrethertons LLP. Yashmin is now workingalongside GrahamJaffe and Katie Cohen on allresidential leaseholdmatters includingcollective enfranchisement andlease extension claims, Right toManage issues,management applications underthe 1987 Act, service charge dispute, enforcement of lease covenants and forfeiture claims. Yashmin can nowbe contacted on


tel 0207 644 7294 emai ymistry@jpclaw.co.uk


newreCruit leads develoPer newbusiness forPeverel PeverelProperty Management hastaken on sterlingedwards as newbusinessmanager. Joining fromRaytel Security Systems, Sterling Edwards will nowbe in charge of newbusiness forOM PropertyManagement and sister firmConsort PropertyManagement. The newrole includes findingnew clients


amonghouse builders,housing associations and investors that require


managementof apartments andfreehold developments. He will report into Deborah Biggs, Head of New Business forPeverel PropertyManagement. SterlingEdwards, 52,


spentthelast 20 years workinginseniorsales jobs beforemovingto the newbusinessteamfor theUK’slargest property manager.Inprevious roles,heclinchedseveral largecontracts with largehousebuilders, housingtrustsandlocal authorities. Hesays:“It isa


greattimetojointhe companyandwehave alreadyidentified opportunities with large housebuilders whoarepreparing to startprojects


nextyear.Wearealso innegotiations with developers currently goingthroughthe planninganddesign stages. “Every day is different


and every newcontact is a possible newclient”. BasedatPeverel


PropertyManagement’s LutonHQ, Sterling lives in Milton Keynes.


Ifyouhavemovedjobs contactusat info@flat- living.co.uk


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