in thefuture.” DavidHewett Chief executive ARMA


“I have beenin theexecutive role for 15 yearsnowand as Iapproach retirement it is timeto hand over the reins to a successorwho will be seeing through ARMA’s exciting plans... and overseethe challenges that the organisation andour membersin theleasehold management sector will face


A lAsting legAcy


Adrivingforce During his 15-year tenure,David hasundoubtedlybeenpivotal in drivingARMAto becomethe successful organisation it is today. David played a key role in


ARMA’s decision to set up the IRPM(whichwas established to separate-out professional qualifications for individuals fromthe role of a trade body) and in encouragingmeto take part.Having served as a governor of the IPRM, for three years now, I’mdelighted with what both organisations have achieved - particularly the recently introduced Assoc RICS qualification for IRPMmembers – andamgrateful toDavid both for invitingmetoARMAHQback inMarch 2007 and supportingmy issues at RICSHQ.


Mary-Anne Bowring InstituteofResidential Property Management


ApAssionAte


professionAl When IjoinedRICSnearlyfour years ago,Iwas vaguelyaware ofARMAand that it represented managing agents, but I had little concept of itswork or its standards.DavidHewett soon put meright. Hehas always been a


passionate advocateofthe importance of professionalism andthe highest levels of customer service in theresidential management sector, always reminding others that,when you are dealing with people’shomes, you are dealing with their dreams andaspirations,and it is therefore vitalthatexcellentservice standards are backed up with humanity and a genuine concern for thewell-being of clients and occupiers alike. This passioninpromoting


“Hismilitary-style efficiencyproved invaluable inthemore complicatedareas ofadministration. Hisdedicationis astoundingandhis overallknowledge


quiteunique.” BrettWilliams CPBigwood


Flat Living Winter 2011


professional standards has served to ensure thatARMA is nowwellonitswayto developing fromits initial role as a trade body, representing just itsmembers’ interests, to a professional body backed by clear goals, standards and appropriate, independent, regulatory controls. Hewill be a hard act to follow,


but the foundations he has laid during his time as Chief Executive ofARMAwill ensure that this increasingly important sector is properly representedatthe highest levels and will continue to build best practice standards for the benefit of all. His contribution wasrecognisedbyRICSearlier this yearwhenDavidwasawarded ‘Eminent’membership of the Institution.


David Dalby RICS Director of Built Environment and Property Professional Groups


Big shoes to fill I firstmetDavid at anARMA Briefing in Spring 2003 and by June he had ropedmein to beamember of theTechnical Committee. This is typical ofDavid and is


one of the characteristics of its outgoing chief executive that has helpedARMAto be the success it is today. With onlyasmall staff,ARMApuncheswellabove itsweight. This is largely down toDavid,who has encouraged, cajoledand near-forcedanyone who shows the vaguest interest on to a committee orworking group. Asmyinvolvement withARMA


grewbetween joining Council in 2003 andeventuallybecoming Chairman from2007-2010, David and Iworked closely on many projects including the Incorporation ofARMAand the organisation taking on itsown staff rather than being run by an outsourced administration. Over the years,David has


worked tirelessly onARMA’s behalf, dealing with the accounts and administration, aswell as growing themembership and expandingmember services. From a personal viewpoint,David always ensured that as Chairman of ARMAI arrived on time, knewwhat to say,who to say it to andwhen to say it. His skills in suchmatters were verymuchappreciated byme during those three years. Iamexcited to be on the


selection committee for the appointmentofthe newCEOfor ARMA.The successful candidate will have big shoes to fill but Iam sure they will be very pleased to be taking over fromDavidwho has kept theARMAmachineverywell oiled. IfDavid hadn’t takenARMA to its current position,wewouldn’t have been able to let him retire!


Brett Williams CPBigwood


35


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