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Good Customer Service, or Collect Every Dime from Page 41


Solve the problem by taking the license plate number on


entry (make sure a large part of the car can be seen).Then simply show the driver the picture and collect the money. This also pro- tects the cashier. He or she now simply collects the money from the driver andmakes change. Everything else is automated. Is it OK to break the law to prove a point? The boss is wag-


ing a campaign to prove his 90/10 theory. That is, 90% of all parking citations never get written; that most people who don’t pay or overstay don’t get caught. While on the trip to DC, he parked in front of the National


ParkingAssociation offices for an hour. He had no change, so he didn’t pay. He got no ticket. He hasmany other examples. To prove his point, the boss is planning to “go bare” and not


pay any on-street parking fees for the rest of the year and see just howmany tickets he gets. OK, he’s a bit of a fringie, but is this proper? He justifies it


because he’s a “journalist” and doing a “test.” But is it the right thing to do? He can embarrass city enforcement staff. But will it help? I’mconflicted.On one hand, if a city can’t get its act togeth-


er, they deserve what they get, and if we learn something from the experiment, then good will come from it. However, lawless- ness never solved a problem.We know that many people who purposely ignore parking rules get many tickets, some paying thousands a year in fines. Someone out there must be doing


something right. The boss tells me that it’s funny. If you simply are “running


in to drop off your dry cleaning or don’t have a quarter for the meter,” there doesn’t seem to be any guilt involved. However, if you actively decide not to pay, acknowledging that you are breaking the law and do it anyway, years of learning right from wrong kick in and sleepless nights are just around the corner. Glad I don’t have to worry about it. I pay formy parking.


Woof!! PT Read PT on line three weeks before


it arrives by mail. The "e" format of every issue can be found before the magazine is even printed at


www.parkingtoday.com


TCS Single Space Monitoring Parking Solution Parking Guidance


Parking Access & Systems Revenue Control Systems


Under Vehicle Monitoring Systems


The TCS Single Space Monitoring Parking Solution       availability. Each overhead mounted single space sensor detects vehicle prescence through ultrasonic                   change in occupancy is transmitted to space availability signage.


      in designing intelligent parking transportation systems.                                                   colleges and large employee parking lots.


USA TCS International Inc.


55 Union Avenue  Sudbury, MA 01776 P. 978-443-2527  F. 978-579-9545


sales@tcsintl.com  www.tcsintl.com Canada TCS International Inc.


70 Six Point Road  Etobicoke, ON M8Z 2X2 P. 416-259-4862  F. 416-252-0285


42


OCTOBER 2009 • PARKING TODAY • www.parkingtoday.com


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