What’s in Your Inbox? E-Mail Costs You a Fortune
BY MARSHA EGAN (This article is excerpted from a piece in ConsultingMagazine – Editor)
figure affects your business, think about it this way: If each employee in a 20-person office fritters away an hour a day because of poor e-mail practices, that’s a hundred hours a week! Said another way, that’s a full workweek for two and a half employees.
T Do you think an hour is an exaggeration?Then think about it
this way – every time you let your e-mail interrupt your work, it takes an average of four minutes to get back on track. If in one day you let just 15 e-mails derail you, you’ve just lost an hour of billable, productive
time.Multiply that by every employee, every day of theweek and you can see howoffice-wide unproductive e- mail use can be an enormous drain on your profits, and just how badly your office needs an e-mail bailout.
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HE NUMBERS CAN BE STAGGER- ing. Recent research from tech giant Basex indicates that the U.S. economy loses $900 billion per year on informa- tion overload. To understand how that
Have you stopped to examine how
your employees use their e-mail? How do theymanage it, send it and save it? The habits they adopt, both good and bad, can be contagious. Since all of us are faced with incoming e-mail throughout the day, an office e-mail culture evolves quickly. That culture can easily become toxic, and that toxicity can quickly spiral out of control. Perhaps you are now con-
vinced that your business may have an opportunity to reclaim lost productivity. But how do you deal with it? If every person in the operation is involved in the same waste- ful practice, it would be an easy fix. The challenge with e-mail practices is that each person seems to have his or her own quirky
time-wasters.Trying to fix all of these problems can be likened to trying to herd 200 cats – not an easy task!
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