This page contains a Flash digital edition of a book.
Keeping the Spotlight on C BY SAMUEL L. SHANES


voted “BestAirport inNorthAmerica” for 10 years by readers of the U.S. edition of the BusinessTravel- ermagazine and the GlobalTravelermagazine.


C Being an example of excellence in customer satisfac-


tion means thinking outside the box when it comes to cus- tomer interactions. O’Hare was the first U.S. airport to install the Map


Unit, which features a large 3D projection of the terminal parking lot enclosed in the tamperproof stainless steel enclosure and comes with a built-in single-button ADA- compliant assistance phone. Thirty-sixMap Units are installed in O’Hare’s parking


HICAGO’S O’HARE INTERNA- tional Airport (ORD) is the second busiest in the nation,with a strong inter- national presence, flying to more than 60 foreign destinations. ORD has been


The Map Unit serves a dual role. On the one hand, it pro-


vides visual information about the parking garage to O’Hare travelers, who are also able to push a single button and get con- nected to a customer service representative for assistance. On the other hand, theADA-compliant emergency phone inside the Map Unit can be used for emergency situations. Once the emer- gency button is pushed, the blue light strobe mounted above the


ORD has been voted “Best Airport in North America” for 10 years by readers of the U.S. edition of the Business Traveler magazine and the Global Traveler magazine.


garage, one for each set of elevators throughout the six floors of parking space. This is designed to give travelers a sense of security and a way to talk to a live person in case they are lost or having car problems.


unit starts flashing, distracting a possible perpetrator, while security personnel are able to assess the situation through an embedded CCTV camera.


See us at the IPI booth #151 28 APRIL 2010 • PARKING TODAY • www.parkingtoday.com


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