PT BLOG My auditor buddy wanted to take the managers at this


organization, stand them in front of their staffs, and strip them of the badges, buttons and epaulets. “It was appalling, the condi- tion of these garages,” I was told. “And these guys had attended training programs and received honors and awards.” So, what is important?The letters after the name, or the way


the training is put into use? I reported on Parking Today’s Blog a few weeks ago about a Canadian city where a survey found that its public relationswas in the dumpster, its parking chiefwas seen sneaking out a side door to avoid the press, and yet the program had been touted as an example of parkingwonder, literallyworld- wide.What’s that all about? I know of another organization where audits showed many


problems, where tons of citations were going uncollected, where parking was a disaster, but its leader had graduated from a park- ing training program with letters galore. I could go on, but you get the picture. I guess I’m wondering how, as an industry, we can help


make things better.The Brits have programs where their national organization comes in and ranks operations as to certain crite- ria. One deals with safety in garages, another in the training of enforcement officers, and there are more to come. Does this make parking systems any better in the UK? I


don’t know, but it seems tome that spending some time looking at parking operations and reviewing just how they work and serve their customers would be a good project for some group or other.


I know that shining light on our problems doesn’t make a lot


of friends, but for a messy industry like ours, a little sunlight might have a cleansing effect.What do you think?


JVH You could have read these entries when they were originally


posted at Parking Today’s Blog – and commented, if you liked – by logging on to www.parkingtoday.com and clicking on “blog.” JVH updates the blog almost every day.


PT


Read PT’s Sister Publication PARKINGWORLD


At www.parkingworld.com Find Out What’s Happening in Parking, Worldwide.





   


         


       


             


         





     


      


      


     


         


         


         


    


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