Kennesaw State Reacts to Growth from Page 22


collections were overseen by parking personnel, who worked with the Bur- sar’s Office. In 2009, an electronic citation sys-


tem contract was awarded (to T2 Sys- tems), allowing ParkingOperations to be removed fromthe collections business. All citations issued are paid from


student accounts collected by the Bur- sar’s Office. Manual entering of infor-


mation into a database has been elimi- nated, greatly reducing human error. One hundred percent of collections


are now received for all tickets issued, with significant reductions in late fees and scofflaws; repeat offenders are tracked. Enforcement labor and operat- ing expenses have been reduced. “We did not have a true parking fee, simply a security fee all students paid,”


Tindel says. “Now students pay a stan- dard $60 ‘infrastructure fee,’plus a $50 parking fee if they need on-campus parking, per semester.” Change can be painful, adds Sil-


verman. ASaP formed committees made up of students, staff, faculty and administrators, and all stakeholders’ interests were taken into considera- tion. “We shared information and gained converts.” To gain better control of unautho-


rized use of university parking facili- ties and to increase safety and security, card-controlled gating went live in 2009, using radio frequency identifica- tion (RFID) hangtags, and eliminated almost all static decals on campus. Currently, three of the four parking decks are gated, with the fourth deck set to be gated by this fall semester. The KSU campus and its facilities


are often used by outside groups for various events, whether strictly to pro- vide parking for nearby events (such as air shows) or to use its facilities to host special events (such as competitions). In the past, the university did not charge groups for using its parking facilities. This was identified as an untapped source of revenue, as well as an opportunity to raise funds to offset the additional labor and upkeep expenses incurred by incremental, non-university-business use. Outside groups are now offered a


choice between paying parking-staff labor rates to manage parking for an event, or charging attendees $5 per vehicle to park. Most groups choose to pass this cost to attendees. This allows for amore efficient traffic flow and covers the costs associated with large events, including additional electric costs and cleaning labor for the facilities. Kennesaw State has its parking


work cut out for it but has a team in place tomake it happen, KSU officials believe. Silverman, Tindel and their staff say they see a bright future for this growing and changing university.


John Van Horn is editor of Parking Today. He can be reached at editor@parkingtoday.com.


PT 24 SEPTEMBER 2010 • PARKING TODAY • www.parkingtoday.com


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