• y=f(x)
This formula states that the outcome, “y” is equal to the process “f” and what you put into the process “x”.
• y=f(x1 + x2 + x3... + xn)
A process generally has several components that results in an outcome.
• SM=f(little league sponsorships + school newsletters + church newsletters...
+ quick turnaround time)
When we look at this in practical terms related to a transmission shop we see that the Success Metric is determined by
many activities and how you perform those activities. The first part of the What’s Working study was centered on identify-
ing the activities of successful shops. In 2010 we’ll begin focusing on the processes surrounding those activities.
The Formula for Success can be viewed scientifically, which means
we can study, measure and repeat the “formula” for shop success.
to analyze their processes, systems and
procedures, and see how those pro-
Slauson Transmission Parts…
cesses translate into programs for other
shops… your shop.
That’s our goal as we begin our
5
th
year of the What’s Working study.
Call now to get your new
We’ll take a firsthand look at some of
2010 Slauson Book
the most successful shops across North
America. We’ll see how these shops are
applying the processes and systems we
found successful in our earlier studies.
Used, New & Rebuilt Hard Parts, Soft Parts,
Using the results from this study, we’ll
Electrical Components & Flywheels
develop a plan for other shop owners to
improve their own businesses.
Our first stop is Express
Order online at
Slauson.com
Transmissions in Stockton, California.
We’ll look at the processes Mario uses
and report them to GEARS Magazine
Offering quality products from these fine vendors:
readers in the March issue. And we’ll
Transtec • Raybestos • Dynax • Sonnax
show you how you can start to dupli- Spx Filtran • LubeGuard • Transgo • BorgWarner
cate his success.
Superior • Rostra • TeckPak • Hayden • Tru-Cool
The What’s Working study for
2010 is the application of what we
Autocraft • ATSG • Allomatic • Alto
learned over the past four years. Stay
tuned, take notes, and get ready for
Phone Hours: Open 7:00 am to 5:00 pm/ PST
new business.
Call (800) 421-5580 • Local (310) 768-2099
FAX ( 310) 768-8298
GEARS January/February 2010 31
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