p36 MS Sep25 22/9/09 12:03 Page 37
ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
Thomas Cook First Choice TravelRepublic Ebookers
Unit 3, Town Wall, St David’s Centre Unit K, Cardiff Bay Retail Park TravelRepublic.co.uk Ebookers.com
The consultants I was greeted This website was This colourful and
were chatting as straight away easy to use from well designed
I entered so I was and the consultant the outset. I website offered
not acknowledged asked if they could entered my several search
immediately. When I was help me. They seemed keen destination and travel dates options to tailor my
approached, however, I was to be of assistance and their and I was quickly provided requirements, and providing
greeted with a smile. Initially manner was genuinely with a couple of flight options. details about my needs was
the agent said they had no enthusiastic. I was asked Having selected one of these, I easy to do. Two five-star
information or brochures on several open questions as the was then given a choice of properties were flagged up in
Vienna Christmas markets but agent ascertained what I was hotels. The process was simple the results. The site did not
they became more willing to looking for. The package that and straight forward. I selected stipulate how close they were
help when I suggested looking was found appeared to meet a five-star property within to the Christmas markets but
up flights and hotels. A hotel all of the requirements, and budget which appeared to be both were only 0.5km from
was found, but they admitted was close to the markets. The within easy reach of the the centre. I selected the
they were not sure where the agent also enquired whether markets. There was also the Hotel Imperial which came
markets were. The price was I required airport parking or possibility to book transfers, just within my budget. The
within budget but I was not overnight accommodation airport parking and insurance. site also offered car hire,
encouraged to book, and no at- before flying. I was asked if I I was satisfied that this met all insurance and parking and I
tempt was made to sell extras. wanted to book. of my requirements. was prompted to book.
✔First impressions ✔First impressions ✔First impressions ✔First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✔Product match ✔Product match ✔Product match ✔Product match
✘ Incentive to book ✔Incentive to book ✔Incentive to book ✔Incentive to book
This week’s winner: TravelRepublic.co.uk
I was advised Christmas markets were scattered around the city so it was
next
difficult to choose a winner as all channels appeared to provide a suitable
week
option. I liked the personal touch of the high street agents although the agent
in First Choice was more friendly and helpful than Thomas Cook. However, I
The mystery shopper preferred the ease of using a website and of the two I would have booked with
Mystery Shopper goes
was impressed this
week by the ease of
TravelRepublic.co.uk over Ebookers.com due to its variety of options. It
to the south-east
booking through
suggested five nights’ bed and breakfast at the five-star Ambassador Hotel
TravelRepublic.co.uk
in Vienna, departing December 10 from Heathrow, for £1,346 for two people.
To be in with a chance of winning one of 5
places on our pamper day all you need to do is
Butlins Ocean
answer the following:
What is the name of the family room that
Hotel Competition sleeps up to 5?
_____________________________________
Win a day at the new Ocean Spa
The new Ocean Hotel with Spa at room sleeps 4 and the Compass room
Email your answer along with your name, agency and agency
Bognor Regis Resort boasts 200 sleeps 2. All rooms include luxury
number, address, telephone number and email details to:
contemporary bedrooms that all king size beds or twin beds, full size
agency.sales@bourne-leisure.co.uk or post your answer to: Agency
feature the very best in interior design children’s beds, en-suite bathroom, TV
Sales, Bourne Leisure, 1 Park Lane, Hemel Hempstead, Herts HP2 4YL.
with surprises around every corner. and DVD, floor to ceiling windows and
Closing date: 2 October 2009
The spacious Neptune family room much more. These stylish rooms are
Terms and conditions: All entries must be received by 5pm on 2 October 2009. Winner will
be notified by 7 October 2009. Spa winner will be invited for a travel agent spa pampering
sleeps up to 5, the Atlantis & Mariner perfect for families with older children. day in November.
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64