p36 MS Sep25 22/9/09 16:53 Page 36
knowledge
ttglive.com
Mystery Shopper
from Cardiff
The mystery shopper visited two agencies in Cardiff on a Thursday lunchtime,
then searched Google for “Vienna holidays”, and selected a website and a
sponsored link
fice
ourist Of This week’s challenge: The mystery shopper asked for
five nights in Vienna for two adults staying in a five-star hotel
with breakfast. The couple asked to be close to the Christmas
A
ustrian National T
markets and to travel in early December 2009.
CHALLENGE AT A GLANCE.
Who: Budget: £1,400 Where: Vienna
Wolfgang Amadeus Mozart
Seal the deal with these tips from Training for Travel
Mozart magic: If clients are National holidays: Inform Stall guide: The markets start at Famous chocolate: Chocolate
For more training tips
classical music enthusiasts, clients to check a calendar first if the end of November until Christ- lovers shouldn’t leave Vienna
and courses, go to
pre-book concert tickets at The planning a shopping break, as mas Day. Huts sell crafts and food without trying a slice of Sacher-
Schonbrunn Palace to see works Austria has more national holi- around the city but the main areas torte, which consists of two layers
trainingfortravel.com
by Mozart and Strauss, accompa- days than most other European to go are the Rathausplatz, Schon- of sponge, a thin layer of apricot
or
nied by singers and ballet dancers. countries and stores may be shut. brunn Castle and Spittelberg. jam and dark chocolate icing.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Learn more about
selling escorted tours with
Collette Worldwide Holidays
powered by
Take Collette’s Globetrotters online training course at
ttglive.com/ttgknowledge
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