p34-5 letters sep4 1/9/09 19:02 Page 34
Your letters
What is Cosmos’s pricing
policy for Archers Direct?
Cosmos Tourama’s trade-only decision looks a
good deal for agents (ttglive, September 1), but
Money is safe in
what is the policy going to be on their Archers
Direct website, which is part of the group?
If the product is essentially identical, will the
prices through Archers Direct be the same as
via Cosmos Tourama?
If the pricing policy is the same for both
our trust account
products, then well done, Cosmos, good on you.
Nick Cooper
director, Villaplus.com
REGARDING suppliers requesting LET able to extract all monies owed to
I would be the first to support Cosmos an “Iata-style” deal (TTG August
OF THE
TER
airline members during a collapse.
Tourama but if they are selling the 21) to reduce their risk to But surely it is better to hold
same holidays at cheaper prices via Archers exposure when dealing with
WEEK
the money in an actual trust, as we
Direct then they are just hedging their bets. agents, I wonder where the do, which can be independently
customer comes in all this? controlled and validated and,
Salma Goodes It is all fair and well to enable suppliers furthermore, will protect all parties
director, Travel Mystique to recoup what is “owed to them” in the event involved.
of a an agent ceasing to trade, but what In the current climate there are as many
EasyJet’s new Agadir link is a happens if the supplier goes bust? airlines and suppliers facing collapse as there
welcome winter-sun addition Surely our number one priority should be are agents, and in some cases these suppliers
In your report on the outlook for the 2009 protecting the customer? don’t meet the very financial criteria they
winter-sun season (TTG August 21), you forgot That is why we at Travel Counsellors expect of their agents.
to mention the opening of a new route from introduced our own Financial Trust over five So when it comes to these “agreements”, I
LGW by easyJet to Agadir, Morocco. years ago to ensure our travel counsellors firmly believe it is currently a case of “don’t
Flights every Sunday and Wednesday from can provide their customers with comprehen- do as I do, do as I say”.
about £70 return. sive financial protection on everything they
book with us, as well as protecting the Steve Byrne.
Doreen Ohayon supplier’s money. managing director,
chief executive, Sahara Tours International Iata’s agreements mean the association is Travel Counsellors
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34 04.09.2009
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