p38-39 MS jun26 23/6/09 16:28 Page 38
knowledge
ttglive.com
Mystery Shopper
from Lincoln
The mystery shopper visited two agencies in Lincoln during a Friday lunchtime.
They then chose two websites, including a sponsored link, following a Google
search for “holiday for two in Cape Verde”
tugal
This week’s challenge: The mystery shopper asked
Destination Por for seven nights’ half-board in a three or four-star hotel in
Cape Verde for two adults travelling in December and flying
from a regional airport.
CHALLENGE AT A GLANCE.
Who: Budget: £1,750 Where: Cape Verde
Seal the deal with these tips from Training for Travel
Excursions: History buffs Island-hopping: Getting from Beach tip: Santa Maria Beach Get active: Kite-boarding is a
For more training tips
will enjoy fort Fortaleza Real island to island is very easy on is arguably the best beach. very popular watersport on
and courses, go to
de San Felipe, which offers ferries. Prices are reasonable, It is great for swimming, but Cape Verde’s east coast. Clients
fantastic views from the top. but tell clients to be prepared sometimes the waves can get a can hire boards and also get
trainingfortravel.com
There is a museum and visitor for delays getting on and off little high, so tell clients with lessons at very reasonable
or
centre within its grounds. the boat. small children to beware. prices on the beach.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
38 26.06.2009
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60