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knowledge
ttglive.com
Mystery Shopper
from Manchester
The mystery shopper visited two agencies in Manchester on a Tuesday
afternoon, then chose two websites from an internet search for
“holiday for two Toronto Canada”
ourism
This week’s challenge: The mystery
Ontario T
shopper requested a last-minute city break
to Toronto for two young people interested
in shopping and sightseeing. A mid-range
hotel for the seven-day break was required.
CHALLENGE AT A GLANCE.
Who: Budget: £1,000 Where: Toronto, Canada
Seal the deal with these tips from Training for Travel
Waterfall: Niagara Falls is a Keys to the city: In the last For shopaholics: The Toronto Tasty treat: For a special occa-
For more training tips
90-minute drive from Toronto. weekend in May, the Doors Open Eaton Centre is one of the sion, recommend clients eat at
and courses, go to
You can rent a car or take the Toronto allows free viewing of biggest malls in Canada – Susur’s – Susur Lee is the most
train, but a tour bus taking you 150 buildings within the city, which has become a tourist famous chef in the country.
trainingfortravel.com
direct to the site and back is the which the public cannot attraction itself – and has over Dinner might cost $100 per
or
cheapest and easiest way. normally access. 280 shops and restaurants. person, but it’s well worth it.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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