p24 KnowColl apr3 31/3/09 17:21 Page 24
ttglive.com: training
Katherine Lawrey
020 7921 8018
klawrey@ttglive.com
ttglive.com
Boost your product knowledge with TTG’s Knowledge College at
ttglive.com/knowledge
STUDENT SPOTLIGHT.
ystal Cruises
Jennifer Ford
Cr
personal travel adviser
Bryan Somers Travel, Belfast
What prompted you to take the
TTG Knowledge Cruise course?
I received an email alert on the Friday morning
Many of you could not wait to
informing me there was a new TTG Knowledge
tackle all 16 modules in the
cruise course. When I clicked on the link and
saw all the cruise lines involved, it was a no-
TTG Knowledge College Cruise
brainer – most of the cruise companies feature.
course, which went live last
How much cruise experience do you have?
Friday – we’ve been busy
I work from home, specialising in the luxury
sending out certificates to our
and tailor-made market. I’ve worked in travel
for more than 25 years and sell quite a bit of
first crop of A-star students
cruise. I’ve cruised with most of the featured
suppliers in the course, either on my holidays
or fam trips.
WIN
How useful did you find the cruise course?
CHAMPAGNE. DOWNLOAD DIGITAL. It was really interesting and worthwhile.
WINNER. TTG KNOWLEDGE CRUISE. There’s so much happening in the industry, and
Jennifer Ford was the first
ttglive.com/knowledge/cruise taking the course was a great way to find out
person to complete all 16 Did you miss last week’s TTG Knowledge what ships are coming on the scene, and keep
modules in the TTG Knowledge Cruise supplement? Go to up to date with what’s included and what’s not.
Cruise course, and she’s been
ttglive.com/knowledge/ The modules had really useful summaries on
rewarded with a bottle of champagne courtesy cruise and you can download the lines’ target age and onboard lifestyle.
of Crystal Cruises. Silversea has promised a a digital version. It’s packed
bottle of bubbly to the 100th agent completing with selling tips, such as So would you recommend this course to
the course, and NCL will reward the 200th which cruise lines have the other agents?
agent with the same. So log on and start best spas, which lines open Definitely. It was very beneficial to refresh my
training, and you could be the next winner! their doors in UK ports for cruise knowledge, and everyone will get some-
agents and their clients, and thing from it. It took me only an hour and a
SOPHIE HIGGINS, which line can take you to half, which I consider time very well spent.
UK SALES AND the annual reindeer racing
MARKETING DIRECTOR, championships... TTG Knowledge College’s new cruise course
CRYSTAL CRUISES went live last Friday. Congratulations to the
“We are really pleased
ttglive.com/knowledge/cruise
following top students who were first out of the
to feature in the starting blocks and had completed all 16 mod-
TTG Knowledge College Cruise 2009 course. ules by the end of Friday: Jennifer Ford, Gary
Online training is a fantastic Woodcock, Brendan O’Connor, Julia Farmery,
way to educate agents and James Pettitt, Tricia Fearns and Remo Rickson.
TTG Knowledge College’s Cruise
modules allow us to present our key Knowledge College hot list
sales messages in bite-size (Most popular courses – number of passes)
form. Here at Crystal Cruises
we were delighted to 1 USA
reward Jennifer Ford with 2 Canary Islands
a bottle of champagne for 3 Sun Resorts
being the first person to 4 Weddings and Honeymoons
complete the 16 cruise 5 Your Car Hire
modules – and in 6 Australasia
record time!”
24 03.04.2009
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