p42-43 myst shopper feb27 24/2/09 17:30 Page 42
knowledge
ttglive.com
Mystery Shopper
from Wallsend,
North Tyneside
The mystery shopper visited two agencies in Wallsend, North Tyneside on a
Friday lunchtime. They then chose a website following a search for “holidays
in Marmaris Turkey from Newcastle airport” and a firm advertising on Teletext
ys
y Holida
This week’s challenge: The mystery shopper asked for
seven nights’ B&B in Turkey in early May 2009 (avoiding school
Anatolian Sk
holidays), for two adults sharing a double room, and wanting a
cheap and cheerful holiday
CHALLENGE AT A GLANCE.
Who: Budget: £450 Where: Turkey
Seal the deal with these tips from Training for Travel
Battle scene: The fascinating Get dirty: Clients looking for Close shave: Tell your male Pick pockets: Advise clients to
For more training tips
Roman stadium in Ephesus dates an alternative afternoon should clients to experience a shave purchase insurance as Turkey’s
and courses, go to
back to the 1st century AD and go for a mud bath in Dalyan. from a street seller. The use of a most common type of crime is
hosted gladiator and animal The trip includes pick-up service blade knife means they will feel petty theft. Remind them to keep
trainingfortravel.com
fights. Great views can be en- and costs £14 for adults while fresh faced – but aftershave valuables well hidden and close
or
joyed from the top. kids go free. may sting. Haggle the £10 fee. by at all times to avoid incidents.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
42 27.02.2009
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