p44-45 mystery feb6 4/2/09 12:40 Page 44
knowledge
ttglive.com
Mystery Shopper
from Northampton
The mystery shopper visited two agencies in Northampton during a Friday
lunchtime. They then selected a website from an internet search for “flights
to New Zealand”, followed by a company advertising in the Sunday Express
ealand
This week’s challenge: The mystery shopper asked for
T
ourism New Z
flights to New Zealand for a mature couple visiting family
in April or May 2009 for 28 nights. They requested a five-night
stopover in Fiji on the outbound flight, and then on to
Auckland. Flights only were needed.
CHALLENGE AT A GLANCE.
Who: Budget: £3,000 Where: New Zealand
Seal the deal with these tips from Training for Travel
Museums: Fiji’s museum, Malls: Arts Village in Fiji’s Pa- Markets: Auckland’s Otara Meals: For a more upmarket
For more training tips
situated in the beautiful cific Harbour offers a range of Market every Saturday morning meal, suggest the Soul Bar and
and courses, go to
Thurston Gardens in Suva, has activities and services. Eat, shop, is the world’s largest Polynesian Bistro on the Viaduct Harbour,
findings date that back more catch a live show or take a boat market, selling art, crafts, exotic Auckland. From the terrace,
trainingfortravel.com
than 3,500 years. It’s well worth ride through the village: it makes foods and music. Tell clients to clients can watch spectacular
or
suggesting a relaxing stroll here. a great day out for all ages. get there early to avoid the rush. sunsets across the water.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
How can you help a good cause
AND sell more holidays?
Donate a holiday to be auctioned online to the public for the Holiday2Help campaign and help give children
living in poverty a much-needed break away with their family. Highlight your brand values AND reach an
audience primed to buy a holiday!
Email
events@fhaonline.org.uk, phone 0207 323 7292
or visit
www.familyholidayassociation.org.uk to find out how to get involved
Registered charity number 800262
www.fhaonline.org.uk 16 Mortimer St London W1T 3JL
44 06.02.2009
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