PROFESSIONAL DEVELOPMENT Turn Your Cell Phone
Ringer Off At Work If you have your cell phone at work, it shouldn’t ring. Set your cell phone to vibration mode. The sounds of ringtones going off all the time can be annoying and disruptive to others. In addition, you don’t need to advertize to everyone around you how many calls you are getting. Other people may falsely perceive that you’re making too many personal calls or being unproductive. If you are in a situation where you have to leave the cell phone ringer on, use a normal telephone ring tone. Don’t use custom ring tones such as music, phrases and sounds that annoy people around you.
Turn Your Cell Phone
Off In Meetings You will be tempted to see who is calling if you receive a call while in a meeting, even if you have your cell phone set to vibrate. This is not only rude, it is a clear signal to others that your mind is not 100 percent on your job. Calls can wait until your meeting is over or until a break. Remember, people can still hear a cell phone vibrating. The same rule applies to
smart phones, laptops and tablets. Don’t text or e-mail during meetings. Put them away and only use them during breaks. If you are expecting an
important AOG call, ask permission from the group before the call. Once you receive the call, excuse yourself from the room and talk outside.
Cell Phone Off or Silenced During Face-to-Face
Conversations Have you ever experienced a situation where a person right in front of you is talking to you and they stop to answer a cell phone call? It’s frustrating to stand around waiting for their conversation to end and listening to their conversation that does not apply to you.
www.clemcoindustries.com June | July 2016
HelicopterMaintenanceMagazine.com 17 We have seen customer service representatives answer
calls right in front of the customer without excusing themselves. Imagine what the customer felt in this situation. The message was clear — they were not important.
Using a cell phone during a face-to-face business
conversation is extremely rude. Continuing to use the cell phone while nodding and signaling to the person in front of you is belittling and not respectful to the other person. The best technique is to turn your cell phone off or put it into silent mode in front of the person you are going to talk to. Let them know that they are No. 1 and are therefore more important than anyone else. Texting during a face-to-face business conversation is
also rude. You may be verbally engaged, but the non- verbal cues are saying, “I’m not interested.”
Use Voice Mail While Working
On an Aircraft While you are working on the aircraft, let voice mail pick it up, regardless of an incoming important call. This is a human factor issue. Cell phone interruptions
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