I
MYSTERY SHOPPER WIN MY BOOKING
MERTHYR TYDFIL, MID-GLAMORGAN WANTED: A couple are looking to spend a long weekend in Dublin in June. BUDGET: £800 WINNING AGENT
MANAGER ANNE MURPHY
‘ VERDICT
Two of the agents found a break that was close to the budget, but the Thomson agent recommended an option that was too expensive.
I am the branch manager of our
lovely shop in Merthyr Tydfil and also a senior branch manager looking after several other
agencies in the Travel House Group. I have been in the travel Industry for nearly 30 years and worked for Travel House for a long time. I love working in such an exciting environment, especially for an independent as I am not governed as to which operator I can use. Finding someone’s perfect holiday is my passion, something I have never lost in all these years of trading.
The Travel House NEWMARKET WALK
I was greeted within a minute by an enthusiastic and extremely patient member of staff, who ascertained my budget and what I’d like to do in Dublin. She had excellent knowledge of the
city, as well as of the prices for various activities. I was offered a three-night room-only break with Thomson for £780, including transfers and flights, staying at the Maldron Hotel Parnell
Square. There was also a B&B option for £860. No brochure was available, but I
was given a printed sheet featuring the quote and information on the Dublin Pass. The agent did not attempt to close the sale, but I was encouraged to return the next day to book.
86% THIS WEEK’S WINNER
70% SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Thomson 124 HIGH STREET
I was welcomed with a smile. While the agent was helpful, she was a little mechanical in her approach. I was
recommended a three-night break staying at the Ballsbridge Hotel
with SuperBreak for £876, which was overbudget. The agent showed an
interest in the attractions I wanted to visit, but did not ask many questions. The overall experience in this store was slick but not very personal.
69%
TheCo-operative Travel 36 VICTORIA STREET
It took a couple of minutes before I was acknowledged. The agent who served me was helpful and polite, but could
have been more upbeat and inquisitive. A three-night holiday with Flexibletrips was suggested, staying at the Best Western Plus Academy Plaza Hotel,
costing £735. The agent was clued up on Dublin, with an extraordinary knowledge of bus routes. The agency was let down by its exterior appearance.
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travelweekly.co.uk 14 April 2016
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