PROFESSIONAL DEVELOPMENT
As technicians continue to improve themselves, the manager becomes enthused, continues to listen, starts to study motivation and develops the following practical guidelines. These are practical because they work Later, he or she learns from the experts and the psychologists why they work. To motivate your people:
• Let them know that they are important members of your team, that their job is important and that it is important that they do a good job.
• Show you are interested in them personally.
• Recognize their years of experience as valuable assets to your organization.
• Let them know that their ideas and suggestions are wanted and welcome, that they can come to you with their ideas, and that you will listen to them and help them put their ideas into practice.
• Let them know you will back them up, support their interest, fi ght for them if necessary, and praise them.
Tips on Being a Better Listener Being able to listen well depends on how you prepare for it, your skill in attentiveness and your attitude toward the speaker and his or her subject. Here are some tips on what you should do to be a better listener:
• Think about what you will hear and the discussion beforehand, if you can. Prepare yourself both mentally and physically to listen.
• Give the speaker your full attention, trying not to let your mind wander. By concentrating and not letting your thoughts wander, you will be able to catch every word.
• Suppress any negative thoughts toward the speaker and the subject. Decide you want to hear him/her out. You can evaluate and judge everything later.
• Call upon your empathy to help you understand the speaker’s feelings and perhaps even why he or she has them.
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• Relate to what you are hearing to your own interests and knowledge. In striving to do this, you will listen more closely.
You can use these tips to become a better verbal
communicator and listener. In the next issue we will wrap up our three-part communication series with some advanced communication tips.
J.D. McHenry has been involved in numerous aviation maintenance and fl ight operation programs for more than 38 years. He holds an A&P and an IA. He is a pilot who holds a doctorate in business management. Global Jet Services is the leader in on-site maintenance training providing high quality, fl exibility and
cost eff ectiveness. The maintenance customers are their #1 priority. Both JD’s and Global Jet Services’ goal is to lead the way in aviation maintenance training standards.
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