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PROFESSIONAL DEVELOPMENT In trying to put across an idea or to persuade somebody


to your thinking, recognize that people might be biased, prejudiced or have preconceived ideas. These barriers to understanding complicate your efforts to communicate clearly because people might not listen carefully, if at all, to an idea, theory or viewpoint they don’t agree with.


Speak with Good Pace It’s better to avoid speaking rapidly when you give instructions. There are some people who need extra time to think about what they have heard, and to fix the information firmly in their minds. There are those who find it difficult to understand instructions unless the instructions are given slowly, even repeated. Some people also have poor retention abilities, so if you give them two assignments or more at a time, you run the risk of having them forget some parts of the jobs.


Do Not Get Too Technical If you want to avoid any misunderstanding, try not to get too technical. Unless you are talking to a skilled technician, you are likely to lose your listener with your words and phrases. Using slang is one thing; using jargon that is unfamiliar to the receiver is a waste of time.


Communicate


Frequently Most workers want to be involved in any new job or assignment. They also want to know what goals they are expected to reach. These people will respond quickly if you give them more information relative to their assignments. They will listen intently and they will absorb your instructions with less difficulty. Communicate frequently with people to get them into the proper frame of mind to accept and understand assignments. Show a consistent willingness to answer their questions when they ask. This paves the way for them to start listening as soon as you begin talking, thus the communication time can be shortened.


Mornings are Better


for Communication Try to pick the best time of day when you want to communicate verbally with individuals or groups. Mornings are usually best because by afternoon our


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thinking and reasoning faculties can be dulled from several hours of hard work. In the morning you will be fresh and your listeners will be more receptive.


Listening Motivates People In order to motivate people, you must develop in them a spirit of wanting to work and wanting to do a better job each day. Listen to them when they talk about their jobs and their problems. For proof of this, look at the people in your group who have come up with ideas and suggestions. Most innovations and improvements come from people who were encouraged and felt heard. People who work for dictator-like supervisors seldom offer suggestions or are motivated to improve themselves. The dictator-like supervisor tells people what should be done, how it should be done and when it should be done. Although the job gets done, it rarely, if ever, is in a manner better than the supervisor could do it. Individuality, originality and initiative are stifled because the supervisor is mostly telling and seldom listening. A democratic supervisor believes that people can and will make intelligent suggestions and decisions if they are permitted to do so. This happens if the supervisor trains them, helps them to develop and listens to them.


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