The orders are placed in the appropriate section of a plastic folder with sections for each day of the week and the owner checks these regularly to ensure that she orders the flowers needed. The florist also checks the orders and may put flowers in the cold store to keep them in bud or bring them out to open up in time for a wedding or funeral. This involves writing labels on containers and reminders on a whiteboard. Once the flowers are delivered, the orders are returned to the shop and, in the case of account customers, placed in another basket for the person who writes out the monthly invoices. This one written text is central to the work-flow of the shop.
Some texts are for personal use only and often take the form of lists or brief notes. I looked at an example that included nine or more different pieces of information, written at different angles and in different inks, on both sides of one scrap of paper (see Figure 3 below) .
These were written by the builder while he was out and about during the day. The notes are for his use only so he holds the context in his head and simply records the details he might forget: measurements, quantities, prices and telephone numbers.
Last night I had to write something for an invoice so I wrote it on my hand and then M. (had a pad on) the dashboard so I then scribbled it down on that and the address because it was his job and I didn't know the name or the address, chucked it in my lunchbox so I had it when I got home to write the invoice. Bear in mind that was written going at 50 miles an hour on the road…
In our discussions on these and other examples, a number of observations were shared.
Writing is done on the job Whether it is the builder travelling at 50 miles an hour, the florist completing the order form as she speaks with the customer or the garage mechanic filling in a job card on his workbench, writing on a day to day basis is usually done in less than ideal circumstances. It also needs to be completed quickly and efficiently.
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