LISTENING SKILLS
Samaritans Workplace Training team trains staff throughout the UK in Samaritans listening skills. These skills are vital because while employees can often feel sufficiently trained in the practicalities of their job role, many feel ill-prepared for the emotional challenges that come alongside it, such as dealing with difficult customers or confidential staff conversations.
EFFECTIVE TOOLS
We focus our training on sharing effective tools and techniques to equip employees with the skills and confidence they need to handle emotional situations effectively, sensitively and professionally.
COURSES INCLUDE:
Conversations with Vulnerable People, Building Personal Resilience, Conflict Resolution
BETTER
A UNIQUE LEADERSHIP PROGRAMME FROM THE MEDIATION EXPERTS
RESOLUTIONS Listen to David Liddle, Internati onal
Resoluti on Expert, speak at 1.30pm in
Seminar Theatre 1 at World of Learning 2014 Visit us at Stand C190 to fi nd out more
www.thetcmgroup.com WORKPLACE TRAINING
TCMWOLAdvert.indd 1 03/09/2014 16:26
At last, high quality
Video Conferencing for education is affordable
Video Conferencing is easy to set up with ClassHD from VCfL as everything you need to get started is included!
Traditional Video Conferencing systems are expensive to buy, install and can be difficult to operate, but with AVer ClassHD from VCfL the high cost and complexity is removed.
Our package is available for just £1499!
It includes • HD Video Conferencing hardware • Installation • Curriculum support • On-site support and configuration • Registration with JVCS service, run by janet
In addition, high quality content is available from the following providers:-
If you would like to find out more about AVer ClassHD from VCfL please call now on 07402 137310 or visit
www.vcfl.net
www.aver.com/uk www.aver.com www.classhd.co.uk
For further information regarding ClassHD, please contact Jay Singh on 07896 277996 or 01908 371772
Traditional Video Conferencing systems are expensive to buy, install and can be difficult to operate, but with ClassHD from VCfL, the high cost and complexity is removed!
externaltraining@samaritans.org
Training Directory email
CONTACT US For a copy of our
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