ALL ABOUT YOU — LETTERS
Hold on, BA Story: British Airways lets online
buyers hold seats before booking Just another way to make money for BA! Any agent with Worldspan, Galileo, Sabre or Amadeus can offer this service for free (within the ticketing rules). I often give people seven-day options on long-haul. ● Mike Stones
GM ratings Gold Medal has recorded
increased customer service satisfaction levels since being acquired by dnata from Thomas Cook. Coincidence? I think not! ● Ex-Gold Medal employee
What next, Cardiff? Story: Cardiff airport announces
chief executive’s departure Pity. In the short time he’s been back Jon Horne has made some transformational changes, including the return of Ryanair, bringing in CityJet and working to bring passenger numbers back up – though still nowhere near the two million a year reached when Jon was previously MD, but heading in the right direction. Hope his exit doesn’t precipitate a return to a downward spiral. ● Lou
It could be a Saga Big Interview: Andrew Strong,
Saga, and Liz Hingley, Destinology Saga is a very good group-travel company. My concern is for Destinology. Saga is disastrous at trying to market products similar to the ones the Destinology team have created. Saga has tried and failed a number of times to have FIT business with upmarket offerings. Their own brand, The Ultimate
Traveller, collapsed, and they closed down Tailor-Made Travel, Spirit of Adventure and National Geographic. I wish them better luck this time, otherwise there will be cuts on the horizon for Destinology staff, just like there were at Titan, which now relies on Saga product managers, accounts and back-office teams. ● Graham Porter Travel Weekly would welcome a response from Saga
Cruise prices swell Cruise market ‘must grow or will
struggle to fill ships’ How about making on-board spend more affordable? Drinks are generally a huge price, as are most tours and photographs etc. We hear this comment frequently. ● Keith
GET IN TOUCH WITH TRAVEL WEEKLY ALL ABOUT US
Brochure brouhaha
LETTERS OF THE WEEK
Story: Extra brochures ‘a waste and an inconvenience’
We used to get weekly deliveries of unordered brochures. So when a questionnaire arrived from one of the distribution companies, I asked if our deliveries could be restricted only to brochures we ordered. Unfortunately, they seem to have cut us off altogether and we can’t seem to get any new brochures for love nor money. ● Colin, Newcastle
I was told that if you put in a small order each week you won’t have an automated delivery of random brochures. ● Oldie
Yet homeworkers have to beg, borrow and steal if we need more brochures. ● Peter
With so many brochures now online there is no need for this. Perhaps a handful of brochures is all that’s needed. ● Mimi
LETTERS PAGE Email:
editorial@travelweekly.co.uk Please write ‘For Letters Page’ in the subject line. All correspondence must include your name, job title and company address; these will be withheld upon request. Please limit letters to 150 words. We reserve the right to edit letters for brevity and clarity. Other comments are taken from
Travelweekly.co.uk. The deadline is midday Monday.
How would you describe the quantity of brochures you are delivered?
Too many 41%
About right Not enough 8%
34% Poll conducted August 22 •
gazetteers.com
Don’t stock 17%
24 •
travelweekly.co.uk — 28 August 2014
LETTERS
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