requirement or need for health services aboard ship must be cleared in writing with PGC before booking(s) will be accepted. The ship’s doctor is on 24-hour call for professional and emergency services, which are available at customary charges. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. Wheelchairs available onboard are for emergency purposes only.


NON-SMOKING POLICIES


While smokers are given a warm welcome, we recognize the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Although for safety reasons smoking is prohibited in all suites, staterooms, indoor public areas and private balconies, there are multiple outdoor areas on board where smoking is permitted.


PETS


Pets and other animals are not allowed onboard the ship, except for guide dogs and other service animals if appropriate certification is provided to PGC at least 30 days in advance of the scheduled departure. Guests are responsible for making all arrangements for the entry of the service animal into any country visited by the ship.


NAME CHANGES


Name substitutions are not allowed at any time. After final documentation has been issued, corrections to cruise tickets and/or hotel reservations may be made for a $100 per-person fee. Changes on airline tickets are subject to airline-imposed fees and those of PGC. In some instances, name corrections may result in the loss of original air reservations and a minimum $150 change fee per person. Alternate air carriers may then be substituted at PGC’s discretion.


OPTIONAL HOTEL STAYS AND LAND PROGRAMS


PGC offers guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation or opt for an exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, breakfast, local hospitality service and transfers as applicable. Please note these rates do not include early check-in or late check-out, unless otherwise indicated. One night or additional nights’ accommodations may be purchased to ensure early check-in for guests arriving on early flights. Late check- out may be arranged and paid directly to the hotel on a space availability basis. PGC reserves the right to substitute hotels.


Baggage allowances can vary on flights that may be booked in conjunction with


optional land programs and overland shore excursions. Guests should verify weight limits, as excess baggage charges are the responsibility of each guest.


The itinerary for land programs listed in the brochure is based on current flight itineraries and the schedules of other service suppliers at the time the brochure is published. Changes to flight availability, itinerary and program are subject to change without prior notice. Change in program itineraries or content, or cancellation by PGC of any of these programs does not constitute grounds for your cancellation of the voyage.


Guests participating in the PGC Air Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a transfer from the airport to the pier can be purchased in advance, and PGC reservations must be advised of flight information at least 30 days prior to departure. It is the guest’s responsibility to keep PGC reservations updated with any changes in flight information. Failure to present correct information will result in loss of transfer and 100% penalty. All post-cruise transfers can only be booked on board at the Travel Desk. Published programs cannot be deviated. Guests wishing to deviate may set up a similar private program through the Travel Concierge Desk.


Weather conditions are unpredictable. While PGC and its appointed ground operators will do all they can to assist with alternative arrangements, we cannot be held responsible for any costs incurred if a land program, tour or private arrangement made through PGC is disrupted due to adverse weather conditions. The Guest Protection Program provides coverage for excessive delays due to inclement weather, strikes or equipment failure of a common air carrier. To obtain this coverage, the premium must be paid in full at the time your final payment is made.


Rates are quoted in U.S. dollars based on the current rate of exchange, tarrifs and taxes as of the time of publication. PGC reserves the right to increase hotel and tour program prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange rates. Published prices and inclusions are subject to change without notice.


PAYMENTS


All payments by guests to PGC or its service providers for services rendered during the cruise must be made in U.S. currency and must be paid before final disembarkation.


TICKET CONTRACT AND RESPONSIBILITY FOR TRANSPORTATION


The transportation of guests and baggage on the m/s Paul Gauguin is provided by the owner and manager of the Paul Gauguin, not PGC and is governed by the terms and conditions printed on the Passenger Ticket Contract (Ticket/Contract). The Ticket/Contract is an important document and should be read carefully. Your acceptance of a Cruise Voucher constitutes agreement to the terms and conditions of the Ticket/Contract.


PGC or the ship manager may choose not to accept any person as a member of the cruise for any reason. Any cruise may be cancelled, shortened or lengthened as circumstances demand. The right is reserved to assess fares and charges in effect at the time of sailing. While great care has been taken in selecting third party service providers, neither PGC nor the ship manager is responsible for any act, event or omission during the time that guests are not on board the ship. All arrangements for air transportation, lodging, transfers and shore excursions are made by PGC with third parties solely as an accommodation for guests. Each guest agrees not to hold PGC, the owner or manager of the ship, or their respective or representatives liable (in the absence of willful misconduct or gross negligence) for any loss, injury, expense or damage that results either directly or indirectly from any act or omission, whether negligent or otherwise, of any third party that provides any goods or services in connection with the trip or any available option. Without limiting the foregoing, neither PGC nor ship shall have any liability to any guest for the quality of services and the condition of cleanliness at a hotel or housing facility, or for any transportation delay, including, but not limited to, liability for inconvenience, shortened vacation time, additional expense, or any other kind of damage. PGC and the Ship expressly disclaim all responsibility of any nature whatsoever for any loss, damage or injury to property or person from the provision of any air, rail or motorcoach transportation. Deposit or payment for a reservation constitutes consent to all terms and conditions set forth herein and in the Ticket/Contract.


REQUIRED DOCUMENTS


PGC recommends that all guests carry a passport that is valid for at least six months beyond the completion date of travel. Travel document requirements vary based on cruise itinerary. It is the sole responsibility of the guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. These appropriate, valid travel documents such as passports and visas are required for boarding and re-entry into the United States and other countries.


SHORE EXCURSIONS


Shore excursions are available for purchase on board the vessel or can be pre-reserved online at www.pgcruises.com or through our Reservations Department at (800) 848- 6172. Information pertaining to pre-reserved tours will be sent with final documentation. Pre-reserved shore excursions will be billed to your shipboard account and are non- refundable after the closing deadline. To avoid cancellation penalties, the Travel Concierge Desk should be notified prior to the closing deadline, which is 12:00 noon the day before the tour departs. PGC and the Ship reserve the right to withdraw any program if minimum participation requirements are not met. Tour prices and specific itineraries are subject to change without notice. Shore programs typically operate in wet weather, but within safety guidelines. Should the weather conditions be outside these guidelines, the program will be canceled by the tour operator, and a refund or credit will be processed at the end of the cruise. The program is non-refundable for voluntary refusal to participate in a program due to inclement weather when the program is still operational.


TRANSFERS Transfers are included if guests are booked on a Paul Gauguin Cruises air or hotel program. TRAVEL DOCUMENTS


Cruise documents and airline tickets will be sent to guests after receipt of final payment and required guest information, and are generally sent approximately 25 days prior to departure.


AIR AND LAND SUPPLEMENTAL PROGRAMS


PGC is pleased to offer guests the opportunity to participate in programs that incorporate the air and land components of their travel with their cruise. For cruises on the Paul Gauguin we offer an Air/Sea Program and a Land Program.


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Our Air/Sea Program for cruises on the Paul Gauguin incorporates air travel from Los Angeles as part of the package. Other designated gateway cities are available for a supplement. The air transportation is based on economy class or coach travel using carriers and routing determined by PGC.


Flight Schedules: Flight schedules in the Air/Sea program are based on the schedules of PGC’s airline partners and are subject to change.


Air Concierge: We offer guests the opportunity to request changes to their flight itineraries and/or travel dates. This service is available on all deposited bookings for a deviation fee of $100 per-person, plus any applicable service charges and/or supplier fees. Please note that fee does not apply when requesting a standard upgrade to First or Business Class.


Upgrades: Air upgrades may be available for both the trans-Pacific portion of the flight and domestic legs to the international gateway city. Please contact reservations for details and pricing.


Availability and Changes to Program: The Air/Sea Program is subject to availability at the time of booking and is subject to change without notice.


LAND PROGRAMS


All land and hotel program prices for the Paul Gauguin are based on double occupancy, per person. Single and triple room prices are available upon request. All programs include: transfers as applicable, interisland flights or ferry in French Polynesia where necessary, breakfast daily, hotel accommodations and taxes, and PGC’s hospitality service in Tahiti. PGC reserves the right to substitute hotels of similar quality when and where necessary. Hotels, flights and transfers are based on components at time of printing and may change as necessary. Domestic flight/ferry arrangements for island programs beyond Papeete are made by local ground operators in Tahiti, and flight/ferry schedules are not always available in advance. Requests for additional nights may only be confirmed if flight schedules permit.


Cruise-only guests on the Paul Gauguin may purchase the standard pre-cruise and/or post-cruise arrangements for a fee. Please contact reservations for details and pricing.


ADDITIONAL INFORMATION


As the air fares negotiated by PGC are very restricted, all tickets issued are non- endorsable and cannot be exchanged for another carrier or alternative routing. Any charges that result from a ticket alteration being made by or on behalf of the guest will be the sole responsibility of the guest. All airline tickets issued by PGC are refundable only to PGC. Preliminary flight itineraries will be available 120 days prior to sailing. Some airlines restrict the accumulation or use of “frequent flyer” miles in conjunction with fares used by cruise lines.


PGC reserves the right to choose the air carrier and routing from each gateway


city and the right to use charter air service for guest air transportation. PGC also reserve the right to change airline routing for any reason and/or re-route guests without prior notice to the nearest departure city if adequate air service is unavailable. Occasionally, due to scheduling conflicts, an enroute overnight stay might be necessary. Should this be the case, PGC will advise you or your travel agent about this at the time of confirming your air schedule. Unless otherwise specified in the cruise program description, any costs associated with the events described above will be the responsibility of the guest. Enroute overnights as described above are subject to change or cancellation due to changes in air scheduling.


All guests who elect not to participate in PGC’s Air/Sea Program or do not


purchase transfer arrangements from PGC will be responsible for their own transfer arrangements to and from the ship.


The Travel Desk on board can assist with post-cruise transfer arrangements once guests are onboard.


PGC is not responsible for any expenses or costs incurred as a result of uncontrolled events, including but not limited to strikes, changes, delays and inclement weather as they relate to the ship’s schedule or by any change in schedules or routing by the guest, travel agent or airline. In the case of loss of the airline ticket, the replacement and cost of same will be the responsibility of the guest. In addition, any flight change requests made within 60 days of departure, such as a new Air/Sea booking or changes to an existing booking, may be subject to a fee.


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