INFORMATION GENERAL PASSENGER TICKET CONTRACT
These terms and conditions summarize certain terms and conditions applicable to travel on the m/s Paul Gauguin. For more information, please see the Passenger Ticket Contract, which includes more detailed information as well as very important information regarding such things as limitations of liability. Please read the Passenger Ticket Contract carefully.
AIRLINE BAGGAGE REQUIREMENTS The allowance per guest for checked or carry-on luggage on an aircraft depends
on the policy of the applicable airline. Guests are solely responsible for any baggage fees and excess baggage fees charged an airline. We recommend that you contact the airline directly or visit their website for luggage regulations. Please note that domestic Air Tahiti flights have a strict baggage limit of 20 kg (44 lbs) per person. Neither PGC nor the owner or manager of the ship is responsible for baggage or other personal property that is damaged, misplaced or lost by an airline
AIRPORT CHECK-IN
It is recommended that all guests check in with the airline at least two (2) hours prior to departure for domestic flights and three (3) hours prior to departure for international flights.
AIR DEVIATIONS
Requests for air deviations/custom air should be submitted by fax to our air/sea department no later than 90 days prior to sailing. If a request requires a different air carrier, routing or class of service, or otherwise results in any increase in airline charges, any such additional charges or costs will be the responsibility of the guest. When deviating from our standard air/sea program, guests will forfeit any transfers, hospitality services and overnight stays that may be included in the standard air/sea or land programs. A $100 per person non-refundable administrative fee will be assessed for air deviations/custom air requests. This fee will be added to the cruise booking.
AIR TRANSPORTATION Air transportation charges are for economy/coach or similar class of service on
scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability. All airfares quoted are subject to change without notice. Airfare is not guaranteed until full payment for the cruise/air package has been received and documents/airline tickets have been issued. Airline tickets issued by PGC may be restricted as a result of the type of airfare arranged. As a result, you may find that your ticket may not be reissued or exchanged for another air carrier or routing. Cancellation or rebooking charges may be assessed by the airline for any changes made to the ticket. These charges are the sole responsibility of the guest. PGC assumes no responsibility for seat assignments, special meal requests or the addition of frequent flyer numbers to air records and asks that the airline be contacted directly for assistance. The service and responsibility of the air carrier used in conjunction with any PGC cruise program is subject to and limited by the “Contract of Carriage” specified by the air carrier for each ticket issued. Reconfirmation of airline schedule is suggested 72 hours prior to travel.
CANCELLATIONS AND REFUNDS
The following cancellation charges will apply to any cancellation by guests: DATE OF CANCELLATION
CANCELLATION CHARGE
121 days or more prior to Departure Date: 120 – 91 Days Prior to Departure Date: 90 – 61 Days Prior to Departure Date: 60 – 31 Days Prior to Departure Date: 30 – 0 Days Prior to Departure Date:
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Administrative fee of $100 per person 10% of Full Fare per person 20% of Full Fare per person 50% of Full Fare per person 100% of Full Fare per person
Paul Gauguin Cruises | General Information
For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGC. Some components may have different refund and/or cancellation policies and penalties and, if so, these will be explained at time of booking.
CHANGES IN ITINERARIES
Guests acknowledge that the scheduled itinerary is subject to delay, modification, or port-of-call cancellation due to weather and other causes beyond the control of the ship captain, the ship manager or PGC. If necessary or appropriate, as determined in the discretion of the captain, the ship manager or PGC, the ports of call and itineraries may be changed. Further, reservations are subject to change in the event of a full ship charter. In the event of a charter of the vessel or stoppage of labor for whatever cause or for any other reason beyond the control of the ship manager or PGC, either the captain, the ship manager or PGC may cancel or postpone any scheduled sailing and will not be liable for any loss to guests by reason of such cancellation or postponement. Guests hosts are subject to change.
CHILDREN
Any child under the age of 18 must be accompanied by an adult over the age of 21. If the adult accompanying the child is not a parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian and received by PGC prior to sailing. The ship is not able to accommodate children under one year of age and reserves the right to restrict the number of those under three years of age on board. Babysitting services cannot be arranged in advance, and the availability of such services is not guaranteed. Parents must be diligent to guard their children while on or near the balconies or any railing. The ships are not equipped to provide pre-natal, post-natal or pediatric services.
CRUISE FARES: SINGLES, TRIPLES AND CHILDREN
The cruise fares shown are in U.S. dollars and are per person, double occupancy, are for new bookings only, are subject to availability, may not be combinable with other offers, are capacity controlled and may be withdrawn at any time without prior notice. Port, security and handling fees of $109 to $225 are not included. Included airfare from Los Angeles is provided on sailings of the Paul Gauguin and applies to the first and second guest in the stateroom. Third berth guests pay full air add-on. Air credit for non-use of air promotions is $1,350 to $1,950 per person, depending on itinerary. Airfares include taxes. Air and Cruise Ship Fuel surcharges may apply. Any third or more guest in a stateroom sails free, not including air, port, security, and handling fees. PGC reserves the right to limit the number of single occupancy cabins on any sailing. On the Paul Gauguin, the single supplement for categories OS, GS, A, B, C and D is 100% of listed cruise fare. Single supplement for staterooms 763, 764 and categories E and F is $1,695 to $2,895 in addition to listed cruise fare and varies by voyage. The fare paid by the guest covers all normal shipboard services, meals, gratuities, accommodations and facilities. It does not cover airfare (unless otherwise specified), shore excursions, sightseeing or meals ashore, air, port, security and handling fees, NAFTA or airline taxes, air and cruise ship fuel surcharges, airline ticket fees, premium liquor and wine, laundry or valet services or any other items or services of a personal nature unless otherwise specified. Air taxes and air fuel surcharges are estimated by PGC at the time of sale based on taxes and fuel surcharges levied by air carriers traveling to your destination and fuel/oil prices in the world at that time. The actual amount charged may vary. The cruise ship fuel surcharge is additional revenue to the ship operator. PGC makes every effort to adhere to the specifics shown in this or any publication. However, circumstances may necessitate variations. Pre-registered rooms for early check-in, flight schedules, hotels and transfer prices are based on exchange rates and available contracts at the time of printing. PGC reserves the right to change these prices for exchange rate and other fluctuations at its discretion. All cruise and air fares listed are in effect at the time of printing. Cruise fare is guaranteed when the payment of deposit is received; the only exception is an event causing significant change in company operating costs, such as a major change in world conditions or a sharp increase in fuel, oil prices or other circumstances beyond the control of PGC.
CURRENCY All payments made to PGC must be in U.S. dollars, the official currency on board
the ship. At the time of embarkation, we request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your stateroom. All such charges must be paid in full by cash, traveler’s check or accepted credit card (Visa, MasterCard and American Express) prior to final disembarkation.
DEPOSIT AND PAYMENT
A deposit of 20% of the fare is required within 72 hours of booking to confirm a reservation. Payments cannot be transferred to an alternative booking within 120 days of sailing. Unless otherwise noted, final payment must be received by PGC 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing, full and final payment will be due at the time of booking. PGC reserves the right to cancel any booking not fully paid at final payment due date. Payment may be made by bank wire, personal check, American Express, Visa or MasterCard. Once a deposit is made, all changes are subject to an administrative/cancellation fee. Payments cannot be transferred to an alternative booking within 120 days of travel.
DRESS CODE FOR EVENINGS Country Club Casual, or elegant resort wear, is appropriate dress for all evenings.
Country Club Casual consists of skirt or slacks with a blouse or sweater for women, and slacks and collared shirts for men. No ties are required at any time, although gentlemen may wish to bring a blazer to wear on the evening of the Captain’s welcome reception. Casual wear, including t-shirts, shorts and jeans, is not considered appropriate after 6:00 pm. For gentlemen, open shoes (such as flip flops, crocs or sandals) are not appropriate for evening wear onboard.
EMBARKATION/DISEMBARKATION
Please refer to your cruise ticket for confirmation of embarkation time. For disembarkation, guests should plan on vacating their stateroom early on the morning of disembarkation day.
FLIGHT CONFIRMATIONS
Preliminary flight schedules will be made available 120 days prior to departure. Final flight schedule will be included with final cruise documents. At time of final payment, 90 days prior to travel, all air records must be finalized with: traveler’s name as it appears in his or hers passport, date of birth and gender. PGC air program requires the issuance of airline tickets 75 days prior to the travel date. If the required guest information is not received at the time of final payment (90 days prior to travel), guests could be liable for obtaining their own flight arrangements and subsequently be responsible for the cost of their air travel. Any changes or cancellation once ticketed will be subject to airline-imposed fees and those of PGC.
GRATUITIES
All shipboard gratuities for onboard room stewards and dining staff are included in your cruise fare. Gratuities for concessions such as the spa and beauty shop are not included and may be optionally added at the guest’s discretion.
GUEST PROTECTION PROGRAM
We want to ensure that your PGC vacation is not only exceptional, but also worry free. That’s why we make the Guest Protection Program available to our U.S. and Canadian guests. It is the easy and affordable way to protect your vacation investment should you need to cancel your trip and to protect yourself against unexpected occurrences and expenses while travelling. It allows you peace of mind while you travel with us. Complete details on terms and conditions are available at
www.tripmate. com/wpF426P or by calling the plan administrator, TripMate at (800) 888-7292. When calling, please reference plan #F426P.
HEALTH AND MEDICAL MATTERS
Each guest represents and warrants that he or she is physically and otherwise fit to travel on the voyage. PGC will not accept reservations for guests who will be past the sixth month of pregnancy by the end of their cruise. Any physical, emotional or mental condition that may require professional attention during the cruise must be reported to PGC at the time of booking. Guests requiring the use of wheelchairs must bring their own, and notify PGC at the time of booking and should be aware that the marina area on the ship is not accessible via elevator and that most ports on the cruise require tenders to go ashore and may preclude a wheelchair guest from leaving the vessel. Decisions made by the ship’s captain in such circumstances will be binding. PGC strongly recommends that wheelchair guests travel with someone who is able to assist them. Shipboard medical services and facilities, including doctor and medications, are available to guests at a reasonable charge.
MEDICAL FACILITIES
The Medical Center is designed to provide medical care for certain temporary illnesses and and minor accidents. These facilities are not intended or capable of providing ongoing treatment of pre-existing medical conditions. Any such special
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