If Norwegian,
contrary
to obligation, does not
succeed in
providing a remedy within a given fair time limit then you may seek your own remedy. Hostesses or responsible travel staff are not authorized to recognize any claims, they may only confirm the registration of your complaints. Should you not fulfil this duty to cooperate by actual fault, then you will not be entitled to make a claim.
12.2 Price Reduction
In the unlikely event that a defect according to § 651c clause I BGB arises during the journey which could not be remedied, then you may ask for a price reduction. This is, however, on condition that the passenger has not defaulted on reporting this defect. In addition, according to §§ 651e, f BGB you may cancel the holiday completely or you may claim damages for non-performance.
12.3 Claims and Time Limits
Notice of any claim must be made to Norwegian within a month following the travel
termination as per are contract.
Norwegian recommends the passenger to make the claim in writing. Limitation of claim: All travel claims (§§ 651c-f BGB) submitted to Norwegian expire after one year. Thereof
excluded contractual damage claims due to death, personal injury or damage to baggage or caused to someone’s health. These are limited to 2 years. The limitation begins with the travel termination date as per contract (§ 651g clause II article 2 BGB). Damage claims for unlawful acts are limited to three years provided they are not subject to the German Commercial Code (HGB), Shipping Law. The said damage claims based on death, personal injury or damage to baggage, raised according to Shipping Law, are limited to 2 years.
12.4 Should you not make use of a service due to early return or for other urgent reasons, then Norwegian will try for reimbursement of these services from the service providers, unless the services are irrelevant or reimbursement is opposed by legal or official regulations. Your right to cancel due to default will remain unaffected.
13 PASSPORT, VISA, CUSTOMS, CURRENCY AND HEALTH REQUIREMENTS
Norwegian is responsible for making sure that citizens of those countries where the tour is offered are informed of passport, visa and health requirements and possible changes thereof prior to starting the journey. Norwegian may delegate this instruction to the travel agent. Citizens of other countries, should check passport,
visa and any other entry requirements with the
passenger’s own country’s embassy. In doing so, Norwegian assumes that there are no peculiarities in the passenger itself and potential fellow travellers (e.g. dual citizenship, statelessness). EU citizens require a machine-readable passport, which must be valid for a minimum of six months beyond their return. This also applies to children and as well to holidays within Europe. ENTRY DOCUMENTS REQUIRED FOR CHILDREN: Children in possession of a machine-readable child’s passport are entitled to enter the USA without visa, PROVIDED THAT the machine-readable child’s passport has been issued or extended before October 26, 2006. Any machine-readable child’s passport issued on or after October 26, 2006 does not entitle the respective holder to enter or transit the U.S. without visa; in this case, a normal machine- readable ePass or a visa valid for the U.S. has to be applied for the respective child. Due to European standards children’s entry in the parents’ passport will not be accepted anymore as of June 26, 2012. As of this date every child requires its own travel document.
Any person under the age of 18 who is not accompanied by a parent authorized to represent him/her must have an officially certified declaration of consent of his/her legal guardian. On cruises that include a Canadian port, any person under the age of 18 who is accompanied by one parent only must have a written declaration of consent of the other parent.
Please keep in mind that the regulations governing entry may change at any time and at short notice. Passengers will find the entry regulations applying to the date of passenger’s departure on the website of the Foreign Office/the Ministry of Foreign Affairs/the EDA or of the respective embassy. Our website informs you on a daily basis and your travel agency will also inform you of the respective valid provisions. We therefore ask you to check the situation for any change shortly before your departure, as obtainment and availability of the required travel documents, any required vaccination and compliance with the customs and exchange regulations is incumbent on the passenger. Any disadvantage arising out of non-compliance with the said regulations such as payment of any cancellation
WWW.NCL.EU
fees shall be borne by the passenger. It is important that the passengers familiarize themselves with the applicable customs and immigration regulations, which are listed in the “Frequently Asked Questions” section of this brochure.
U.S. law and health regulations apply on board of the Norwegian ships. Please note that due to the increased level of security, the “Online Check-In”, i.e. the mandatory guest registration with the passenger’s passport data must be provided to Norwegian, even if the passenger is not actually entering the United States. Failure to provide the requested passport data will prevent the passenger from boarding the ship. Guests should visit
www.ncl.eu, complete the Online Check-In form and submit the relevant information online to Norwegian at least 4 days prior to sailing. For Online Check-In forms that are not completed online, Norwegian charges a service fee of EUR 10 per person. For any further questions, please contact your travel agent.
14 RESTRICTIONS AND EXCLUSIONS OF CONVEYANCE
14.1 Passengers under 21 years of age must be accompanied in the same or neighbouring stateroom by a guest 21 years or older at the time of embarkation, who expressly agrees to be responsible for the guest under 21 years of age at the time of embarkation. Norwegian is not allowed to sell alcohol to minors. A minor is defined as an individual under 18 years of age at the time of embarkation. Guests aged 18 to 20 years have to carry along a written parental approval to be allowed to buy or consume wine and beer on board (except for sailings around Hawaii and Alaska). Guests who are 18 years of age or older are permitted to consume beer and wine when sailing on roundtrip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver Form.
14.2 For safety reasons infants under the age of six months are not allowed on board. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.
14.3 Norwegian will not accept guests who will have entered their 24th
medical certificate establishing due date and fitness to travel must accompany an expectant mother’s application for passage. Norwegian will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.
14.4 Any physical challenge or medical condition that requires special treatment or attention must be reported to Norwegian at the time of booking. For certain conditions we ask for liability forms. Norwegian has the right to refuse or revoke passage to anyone who, in our judgement, is in physical or mental condition unfit for cruise travel or who may require care beyond what Norwegian can provide. All physically impaired guests must be self-sufficient. Guests who are unable to care for their basic needs (e.g. dressing, eating and attending safety drills) must travel with a guest who will provide any assistance needed during the cruise or in the event of an emergency. Guests who use a wheelchair must
provide their own small, collapsible type. Important
information for guests with limited mobility about gangways and the possibility of tendering is provided in the “Frequently Asked Questions” section at
www.ncl.eu, by the respective travel agent or our reservations department.
14.5 If, according to the judgement of the ship’s captain, in cases of physical or mental reasons in consultation with the ship’s doctor, a guest is no longer able to travel or if he/she puts at risk his/her health or security, or represents a danger to the health or security of any other person on board, the ship’s captain shall be entitled at any time to prevent the respective person from boarding or to order the disembarkation of the respective person in a particular harbour.
14.6 Wearing diapers in the swimming pools or hot tubs is not allowed. People and children dependent on diapers are not allowed in these areas, not even with special swimming diapers.
14.7 If guests contract an infectious virus or bacterial illness while on board, the ship’s doctor is permitted to confine them to their cabins for health and safety reasons.
15 HEALTH CARE ON BOARD
Each ship of Norwegian is equipped with a “Medical Center” in which a doctor and a nurse will provide you with medical care. In accordance with the U.S. Health Regulations and the International Council of Cruise Lines, each ship of Norwegian is equipped with medical supplies and common medicaments. Treatment on board can be provided, however, only to a limited extent, and consists only in primary care; in the event of any risk, the patient may leave the ship in the next port at his/her own expense. Treatment
week of pregnancy by the time of their travel. A
has to be paid for immediately and cannot be invoiced to your health insurance. You will receive a detailed invoice which you may submit to your health insurance company for reimbursement. The services provided by the ship’s doctor are not included in the travel contract and the ship’s doctor is not bound by Norwegian’s instructions as far as his professional decisions are concerned.
16 DATA PROTECTION
During the booking process, passengers provide Norwegian with personal data required by the latter for the execution of the voyage. Norwegian executes your booking order by complying with the valid data protection provisions. Norwegian uses your personal data for the execution of your orders, requirements and requests as well as for the purpose of market research solely on behalf of Norwegian Cruise Line. Only in the event you did previously grant Norwegian your respective consent, Norwegian will use the said data for product-related enquiries and for marketing purposes. Norwegian draws your attention to the fact that Norwegian uses your personal data such as name, address and/or e-mail address in order to provide you from time to time with information on the Norwegian Latitudes Rewards Programme and with newsletters by e-mail and/or by regular mail. Your data will be used for the sending of the said information only if you applied for them through an internet page of Norwegian. You may oppose at any time to the use of your data for the said purposes by canceling the provision of the said information. Any personal data shall be transmitted exclusively to those companies involved in your booking. Norwegian shall not provide any third party with your data without having obtained your express consent or without being legally obliged to do so.
17 MISCELLANEOUS
Please keep in mind that you need to have completed check- in on the day of embarkation at the latest two hours ahead of the departure time stated in your cruise documents. It is the guest‘s responsibility to keep this embarkation time in the port of embarkation. All costs incurred as a result of not boarding the ship on time at the embarkation port shall be borne by the guest.
In all ports of call guests must return to the ship no less than one hour before the scheduled departure time. Please consider that shipboard and shoreside clocks may have different times, but it is the guest‘s responsibility to return to the ship on time so as not to miss the ship‘s departure. Any costs associated with transporting the guest to rejoin the ship including, but not limited to, government fees, visa fees, subsistence, lodging, air fare, car hire or agency fees shall be borne by the guest.
For your information we kindly ask you to read our “Frequently Asked Questions” section in this brochure, on our website
www.ncl.eu or our “Welcome Aboard” booklet, which you will find in the Already Booked section of our website, either as an online version or PDF-download (
www.ncl.eu/already-booked). For further questions please contact your travel agent or our reservation office.
18 PLACE OF JURISDICTION
Place of jurisdiction for lawsuits against Norwegian will be Wiesbaden, Germany. Solely German law will be applicable regarding the contractual relationship between the passenger and Norwegian.
The same applies to the entire concerning the tour operator’s legal
relationship. As far as German law is not applicable to lawsuits against Norwegian abroad,
liability on the merits, solely German law applies particularly for legal consequences with regard to type, extent and the amount of the customers‘ claims.
TOUR OPERATOR: NCL (Bahamas) Ltd., Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 65205 Wiesbaden, Germany Tel.: +49 611 36 07 0
Domicile of the Branch Office is Wiesbaden (Local Court (Amtsgericht) Wiesbaden HRB 21772) Permanent Branch Managers: Francis Riley, Bernd Kortenkamp Legal structure of the foreign company: Exempted Company according to the law of Bermuda Register
of the foreign company: Registered in
registration no. 34680 Domicile of the foreign company: Hamilton/Bermuda Director: Frank Del Rio
Status: August 2014 (subject to changes and misprints) Bermuda,
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