CAN I SMOKE ON BOARD?
We want you to be comfortable on board, so almost all public areas throughout our ships are smoke-free. If you smoke cigarettes, you can do so in the casino (players only) or in the Cigar Bar (where available). If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Also, you can smoke cigarettes, pipes and cigars in outdoor public guest spaces and open decks where designated by the appropriate signage. Please be aware that electronic cigarettes cannot be used in public areas where there is a no smoking policy in force. Smoking inside your stateroom or on your balcony will result in a U.S. $250 cleaning charge added to your on-board account.
WHAT ABOUT ALCOHOL CONSUMPTION?
Guests must be 21 years of age or older to purchase or consume alcohol.
With the exception of Alaska and Hawai‘i itineraries, Norwegian Cruise Line permits young adults between 18 and 20 years of age to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk on embarkation. However, guests 18 years of age or older are permitted to consume alcoholic beverages when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.
Please note that with the exception of wine and champagne (corkage fee will apply) all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports of call or in our on-board shops, we will safely store your purchase(s) and on the final night of the cruise it will be available for pick up in a designated area.
Norwegian Cruise Line encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian Cruise Line‘s Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian Cruise Line‘s alcohol policy may result in immediate disembarkation.
IS THERE A SERVICE CHARGE? Yes there is, please see page 98 for details.
WHAT ABOUT GRATUITIES?
Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to ‘go the extra mile‘, and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only
some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks, the recommended gratuity is 15%. For guests purchasing spa treatments the recommended gratuity is 18%. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.
WHERE CAN I KEEP MY VALUABLES?
All staterooms and suites have mini-safes. But please note that Norwegian Cruise Line is not and cannot be held responsible for valuables left in staterooms or elsewhere on the vessel.
HOW TO BOOK SHORE EXCURSIONS
Please visit our website (
www.ncl.eu) to browse all the exciting choices available in every port of call. Once you’ve chosen the excursions you can book them online up to two days before sailing. Our shore excursions team is happy to assist you – see backcover for applicable telephone numbers or e-mail
excursions@ncl.com. Alternatively, buy them on board at the ship’s Shore Excursion Desk. On some of our European itineraries and on specific sailing dates, we also offer – besides shore excursions in English – shore excursions in Spanish and German, and selected shore excursions with French and Italian speaking guides (subject to a minimum number of 30 participants).
HOW DO I GET ASHORE?
In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports, shown with an anchor symbol on the itinerary, we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port. Please note that if you are not booked on one of our shore excursions, where we guarantee a convenient pick up and drop off right at the pier, reaching the closest city centre may involve taking local public transport or a non-complimentary shuttle service.
WILL I NEED AN ELECTRICAL CONVERTER?
The voltage on board is 110 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & Suites.
HOW TO STAY IN TOUCH
In our Internet Cafés on board you’ll find computers with internet access, in addition, in most areas throughout the ship you can connect to our WiFi network on your own devices (charges apply).
Telephone and fax service are available at applicable ship-to-shore rates (see
www.ncl.eu for further details).
You can also stay connected on the high seas using your own compatible mobile phone with our Freestyle Cruising Cellular Service. It’s accessible from most mobile phones and international roaming charges are billed to your home account. Check with your service provider before travelling. Guests will be billed by their service provider for international roaming usage. Final rates are determined by your service provider and not Norwegian Cruise Line.
WHICH LANGUAGE IS SPOKEN ON BOARD?
Our on-board language is English, which is why we recommend having a basic knowledge of English when cruising with Norwegian Cruise Line, but our crew and guests come from all over the world. For special questions and concerns, you can always contact our multilingual international hostess. To ensure that you can fully enjoy our dining choices on board, our restaurant menus on all of our cruises are available not only in English but also in German, Spanish, French, Italian and Russian.
WHAT ABOUT NOISE LEVELS?
Usually, the ships sail at night and due to the operation of the engines some staterooms – especially those on lower decks – may be slightly noisier than others. The same applies to staterooms close to nightclubs, lifts or staircases, kitchen galleys, fitness centre, kids and teens facilities and when tender boats are in operation.
IS THERE A CHANCE OF ROUGH SAILING?
All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we plan our itineraries to sail in regions at the times of year when the seas are at their calmest.
HOW ABOUT SAFETY AND SECURITY?
Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. All our ships meet the most current SOLAS specifications. Our ships also pass annual government safety and sanitation inspections. On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned lifeboat (detailed directions to the so-called ‘assembly station‘ can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Guests who miss the obligatory life boat drill due to joining the ship late, should contact the Guest Services Desk on board.
WHAT HAPPENS ON THE LAST DAY OF MY CRUISE?
When the ship has been cleared, you will proceed through customs and immigration and continue with your independent arrangements. Please ensure that you have arranged for an adequate flight time considering customs and immigration procedures (approx. 2 hours) and the transfer time to the airport. In some ports you can take advantage of our “Easy Walk-Off”. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage off the vessel.
WHAT IF I STILL HAVE QUESTIONS?
Please see our Welcome Aboard booklet, available at
www.ncl.eu/already-booked for more and updated information. In addition, we are happy to help you with any questions you may still have. Simply contact us by phone on the numbers shown on the back cover.
NCL (Bahamas) Ltd., Wiesbaden Office | Continental Europe Branch Kreuzberger Ring 68 | 65205 Wiesbaden, Germany | E-Mail:
info-europe@ncl.com | Internet:
www.ncl.eu Status: August 2014 | All information subject to changes and misprints.
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