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CIOs will change technology and sourcing relationships
TORRENTIAL CHANGES will reshape the service provider landscape over the next several years as organizations struggle to adjust to a digital future, according to Gartner, Inc. A recent global survey of CIOs by Gartner’s Executive Programs found that 70 percent of CIOs will change their technology and sourcing relationships in the next two to three years for a variety of reasons.
“The picture is clear for service providers as clients are struggling to keep up with change,” said Eric Rocco, managing vice president at Gartner. “They are strongly considering changing the providers they work with as part of responding to this change. Market share will shift to service providers able to help clients respond to the business and IT opportunities and challenges that are overwhelming more than half of organizations today. Service providers need to convert this picture into an opportunity rather than a threat.
“Digital business is an unstoppable and irresistible catalyst for change — change that will affect the fundamental foundations and baseline assumptions of every business,” Mr. Rocco said. “The digital business revolution is underpinned and enabled by the macro technology forces of cloud, social, analytics, mobility and the Internet of Things. Not every business fundamental will need to change to the same degree, nor will every technology driver have a role to play in every business scenario; however, businesses that decide to ‘wait and see’ are likely to become irrelevant.”
Technology and service providers need to determine and demonstrate how their offerings can underpin, support, enable and accelerate the digital business revolution to remain relevant to their customers. Digital business requires providers to totally change the way they do things while helping their customers to do the same thing at the same time. This presents signifi cant challenges with equally signifi cant opportunities and risks. Traditional buyers will have a role to play but we will also see the emergence of a new breed of buyers and providers that must address their wants and desires if they are to earn the right to help in the transition. Gartner believes that assisting clients in digital business transformation will be a driving factor in the majority of IT services opportunities. Consumerization and its
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impact on buyer expectations for consumer quality service experiences will reshape provider evaluation and selection criteria. Consequently, fi nding and capitalizing on unexpected sources of growth is the strategic issue facing all service providers. Gartner sees the Nexus of Forces forming the very fi ber that defi nes next-generation services. Services of tomorrow will lean on scaled and industrialized delivery models that provide clients access to services that are consumed to drive specifi c business outcomes.
“IT spending buying centers across industries have steadily shifted away from the central IT function and to business buying centers,” said Mr. Rocco. “Service providers of the future will articulate value in business terms such as key process outcomes and impact to key performance indicators (KPIs). Doing so requires deep vertical industry knowledge, and new go-to-market models.” The IT services market will not grow
uniformly. The overall market is forecast to grow 4.6 percent in 2014. Hardware support is among the lower-growth opportunities in the IT services market. Through proactive and multivendor support models, these services will increasingly collide with outsourcing services.
Cloud-based infrastructure as a service (IaaS) and business process as a service (BPaaS) are the two fastest-growing segments, expanding 44.9 and 12.4 percent, respectively, in 2014. Agility, not cost, will be the primary reason that many organizations adopt cloud computing. Cloud-based services are cannibalizing more traditional models. This is most apparent in infrastructure outsourcing where infrastructure utility services (IUS), managed services based on IaaS technology, and cloud IaaS growth include workloads moving from more traditional data center managed services to IUS and IaaS, respectively. Hybrid IT environments will dominate client IT architectures over the next several years. This underscores the importance of skills in the old-world legacy environments, as well as the new-world as-a-service operating models.
“The impacts of the Nexus of Forces and digital business transformation are reshaping business processes and supporting IT strategies,” said Mr. Rocco. “Most buyers cannot simply adopt new services without making changes to existing processes and applications. Buyers want speed and agility. They recognize an innovation crisis exists internally, but few service providers are well- positioned to capture the opportunity.”
Software market grew 4.8 percent
WORLDWIDE SOFTWARE revenue totalled $407.3 billion in 2013, a 4.8 percent increase from 2012 revenue of $388.5 billion, according to Gartner, Inc. The developed geographies were the primary growth drivers offsetting the relative sluggishness in emerging markets. The software industry is in the middle of a multiyear cyclical transition as organizations are focusing investment on technologies to support existing system structure, in order to maintain competitiveness, while still taking advantage of cloud/ subscription-based pricing where it makes sense to grow and advance the business.
“There is a shift in vendor rankings from 2013 at the top of the worldwide software market,” said Chad Eschinger, research vice president at Gartner. “This is the fi rst time in Gartner’s global software market share research that Oracle has ranked second in terms of total software revenue with $29.6 billion and capturing 7.3 percent of the global market. Global trends around big data and analytics with business investment in database and cloud-based applications helped to drive Oracle’s top-line growth.”
“The software market has been changing shape over the past fi ve years, and cloud is driving the bulk of this change as software vendors acquire and provide applications and infrastructure technology to support the cloud and the Internet of Things (IoT) movement,” said Joanne Correia, research vice president at Gartner. “A clear indicator of this is that for the fi rst time we have a pure cloud vendor in the top ten.”
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