ALBERT EINSTEIN 1879-1955 Truth is what stands the test of experience. Your Satisfaction We encourage your feedback to improve care.
Your healthcare is our priority. To determine where improvements are needed, Decatur Morgan Hospital, takes part in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. Te HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting patient satisfaction across all hospitals in the U.S. Aſter you are released from the hospital, you may
be selected to participate in the HCAHPS survey. Te survey asks multiple choice questions about your hospital stay. Please take the time to answer the HCAHPS survey; your feedback is important!
What is HCAHPS? Te HCAHPS survey is backed by the U.S. Department of Health and Human Services. Te survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. Te results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider.
n You are Part of the Team
COMMUNICATE It’s your health; don’t be afraid to ask your doctors and nurses questions.
PARTICIPATE You are the center of your healthcare team so ask questions, understand your treatment plan and medications, and communicate with your doctors and nurses.
APPRECIATE There are hundreds of people in the hospital who need help; please be patient as doctors and nurses attend to everyone.
©2015 PatientPoint®
The Joint Commission has created quality and safety standards for healthcare organizations. The Joint Commission reviews, accredits and certifies healthcare organizations that meet its high standards. Quality reports for all accredited organizations are available on its website.
www.qualitycheck.org
5 n
Hospital Compare is a government website that allows users to compare the quality of care provided by hospitals.
www.hospitalcompare.hhs.gov
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