n Ask all hospital staff to identify themselves.


n You are responsible for your actions if you refuse care or do not follow care instructions.


n You are responsible for paying for the healthcare that you received as promptly as possible. Tis includes giving the hospital correct information about your insurance or your way for paying your bill.


Complaints & Questions Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor. If you feel that your issue wasn’t resolved, please contact the


Notes


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11


Patient Representative at Ext #2124 or in writing at PO Box 2239, Decatur, AL 35609 with your questions or concerns. You may call at any time during or aſter your stay. If we are unable to resolve your issue, you may contact


the following agencies: n Te Alabama Department of Public Health 800-356-9596 or Complaint Department, Suite 600 RSA Tower, 201 Monroe Street, Montgomery, AL 36104


n Te Joint Commission–Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, 800-994-6610 or complaint@jointcommission.org


n Alabama Quality Assurance Foundation at 800-760-4550 or Two Perimeter Parkway South, Suite 200, Birmingham, AL 35243


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