under two or more insurance policies. Tis usually happens when both husband and wife are listed on each other’s insurance policies, when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. Tis also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance. Most insurance companies have COB provisions
that determine who is the primary payer when medical expenses are incurred. Tis prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance may request a completed COB form before paying a claim and every attempt will be made to notify you if this occurs. Te hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid.
Medicare We will need a copy of your Medicare card to verify eligibility and to process your claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are the patient’s responsibility.
Medicaid We will need a copy of your Medicaid card. Medicaid has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.
Commercial Insurance As a service to our customers, we will forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company.
Post-Discharge Follow Up Over the Phone Our concern about your health does not end when you leave the hospital! You will be enrolled in a post-discharge follow up program to help us better care for you at home.
How It Works You will receive a phone call from our automated system to ask you a few important questions about your health and progress. Your answers will be reviewed by staff from Decatur Morgan Hospital and we will provide help as necessary.
How You Participate Expect a call from 1-256-392-7877.
1. You will get an automated call within 48 hours of leaving the hospital.
2. The automated call will ask you a few questions. Please answer the questions using the phone keypad.
3. Based on your answers, a representative from Decatur Morgan Hospital may call you to offer help and instructions.
Please note that if you miss one of our calls, you can always call back in to our automated system at the number listed above. Thank you for your participation.
27
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44