WORKPLACE COLLABORATION
On the internal side of situation awareness, pay attention to when you feel uncomfortable and ask yourself why. This is a critical step in handling all types of situations. If you do not realize what you are doing, if your TEA does not register in your conscious realm, you cannot change. The same with Sam — if he does not realize he is taking twice as long to complete tasks, he appears detached or he is short with his responses, he will become comfortable in those actions and will have no reason to change. When Mike and Joe recognize the detrimental eff ect their emotions have on others, they can be more apt to change. If you do not see how your reaction to stressful situations aff ects your crew, you can’t change. If you see nothing wrong with your actions, why should you change? If Sam, Mike and Joe see nothing wrong with their actions, why should they change? Having a strong sense of ‘internal situation awareness’ allows you to identify when you are not performing at your best because of worry, anxiety, concern or even jubilation. Denying what you are feeling or seeing, and minimizing the mindset of your crew can quickly escalate into a safety violation. Acknowledging the facts along with thoughts and feelings is vital to a proactive safety culture.
Human factors and modifying behaviors are the focus of Dr. Shari Frisinger’s programs, raising awareness of potentially disruptive or unsafe behaviors before they occur. These
behavioral leadership programs give her clients the tools to infl uence, empower and motivate. This eases confl ict, enhances safety and elevates service. She is a member of NBAA’s Safety Committee, an NBAA PDP provider and an adjunct faculty member facilitating leadership and aviation courses. For more information, visit
www.ShariFrisinger.com or call (281) 992-4136.
Loukopoulos, L. D., Dismukes, K., & Barshi, I. (2009). The multitasking myth: Handling complexity in real-world operations. Farnham, UK: Ashgate.
NBAA Safety Committee top 10 safety focus areas:
www.nbaa.org/ops/safety/top- 10/
Novak, D. (2012). Taking People with You: The Only Way to Make Big Things Happen. Penguin Group (USA) Incorporated.
Stein, S. J., & Book, H. E. (2000). The EQ edge: Emotional intelligence and your success. Toronto: Stoddart.
Strybel, T. Z., Vu, K.-P. L., Battiste, V., & Johnson, W. (January 01, 2013). Measuring the Impact of NextGen Operating Concepts for Separation Assurance on Pilot Situation Awareness and Workload. International Journal of Aviation Psychology, 23, 1, 1-26.
Tedlow, R. S. (2010). Denial: Why business leaders fail to look facts in the face —and what to do about it. New York: Portfolio.
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